331800103-11-17-2021-18-AS-DMUN-C9CT54-20211203132455

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331800103
Report Date: 11/17/2021
Date Signed: 11/17/2021 12:07:04 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2021 and conducted by Evaluator Tricia Danielson

COMPLAINT CONTROL NUMBER: 18-AS-20210311103931

FACILITY NAME:	LEGEND GARDENS		FACILITY NUMBER:	331800103
ADMINISTRATOR:	PENDING		FACILITY TYPE:	740
ADDRESS:	73685 CATALINA WAY		TELEPHONE:	(760) 773-3115
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92260
CAPACITY:	96	CENSUS: 32	DATE:	11/17/2021
		UNANNOUNCED	TIME BEGAN:	10:45 AM
MET WITH:	Carrie MacDonald, Community Relations Director		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee issued an unlawful rate increase.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Tricia Danielson arrived unannounced to the facility to conclude a complaint investigation into the allegation list above. LPA met with Community Relations Director (CRD) Carrie MacDonald and explained the purpose of the visit. During today's visit, LPA interviewed seven (7) residents and one (1) resident family member. Regarding the allegation "Licensee issued an unlawful rate increase", it was alleged that the licensee has charged residents two (2) to three (3) times the amount of the agreed upon monthly rate. Seven (7) of seven (7) residents interviewed reported no issues and/or concerns regarding their monthly billing from the licensee. All seven (7) residents also reported they are billed an amount that was previously agreed upon and that amount has not been increased without their knowledge. LPA also interviewed one (1) family member of a resident who also reported no issues related to their monthly billing or agreed upon monthly rate. Interview with CRD revealed no residents have expressed complaints regarding an increase in monthly rates. This agency has investigated the complaint alleging "Licensee issued an unlawful rate increase". We have found that the complaint was unfounded, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. An exit interview was conducted with CRD and a copy of this report was provided.

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Reyna Lacey	TELEPHONE: (951) 836-3135
LICENSING EVALUATOR NAME: Tricia Danielson	TELEPHONE: (951) 565-7254
LICENSING EVALUATOR SIGNATURE:	DATE: 11/17/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2