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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331800150
Report Date: 02/11/2025
Date Signed: 02/11/2025 01:42:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2025 and conducted by Evaluator Mary Rico
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20250203103739
FACILITY NAME:NEW HORIZONSFACILITY NUMBER:
331800150
ADMINISTRATOR:PEREZ, MA TERESA VFACILITY TYPE:
740
ADDRESS:7550 RUDELL ROADTELEPHONE:
(951) 531-8048
CITY:CORONASTATE: CAZIP CODE:
92881
CAPACITY:15CENSUS: 15DATE:
02/11/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Facility Manager Eldalin De Deugd TIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff touched resident inappropriately.
INVESTIGATION FINDINGS:
1
2
3
4
5
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7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Facility Manager Eldalin De Deugd and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews, and record review.

For the allegations, Staff touched resident inappropriately.

During staff interviews, 4 out of the 4 staff stated they have not touched a resident inappropriately. In addition, 4 out of the 4 staff stated they will knock, and introduce themselves, before entering resident bedroom. 4 out of the 4 staff also stated they will ask for resident permission to change their briefs.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250203103739
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: NEW HORIZONS
FACILITY NUMBER: 331800150
VISIT DATE: 02/11/2025
NARRATIVE
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During residents interviews 4 out of the 4 residents stated they have not been touched inappropriately by staff members. 4 out of the 4 residents stated staff make them feel comfortable while providing care.

Based on the evidence found during the investigation, the one (1) allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.


An exit interview was conducted, and this report (LIC9099) was discussed and provided to Facility Manager Eldalin De Deugd

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2