331800223-8-18-2026-18-AS-APEZ-DXQTLM-20260908144946

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331800223
Report Date: 08/18/2026
Date Signed: 08/18/2026 03:41:38 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2026 and conducted by Evaluator Valerie Flores

COMPLAINT CONTROL NUMBER: 18-AS-20260810131558

FACILITY NAME:	YORKSHIRE VILLAGE		FACILITY NUMBER:	331800223
ADMINISTRATOR:	TERESA MAPILIS		FACILITY TYPE:	740
ADDRESS:	26933 CORNELL ST		TELEPHONE:	(951) 658-1068
CITY:	HEMET	STATE: CA	ZIP CODE:	92544
CAPACITY:	100	CENSUS: 86	DATE:	08/18/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Active Living Director Ashley Richardson		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff do not provide resident with toiletries
Staff do not provide resident with linens

INVESTIGATION FINDINGS:

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On 8/18/2026, Licensing Program Analyst's (LPA's) Valerie Flores and Janira Arreola conducted an unannounced visit to the facility for the purpose of delivering the investigative findings into the allegations listed above. LPA Flores met with Active Living Director Ashley Richardson and explained the purpose of the visit. The investigation is summarized as follows:

On 8/12/2026, Community Care Licensing (CCL) received information alleging staff do not provide Resident #1 (R1) with toiletries. Interview conducted R1’s responsible person reports that they were advised by an unknown staff that prior to admittance, R1 must bring their own shampoo prior to arrival. R1 responsible person reports that they have to purchase R1 shampoo twice a month. It was further reported that R1’s responsible person was provided a list of items the residents may bring but reports that they were strictly advised that the items on the list were required to bring upon admittance.

(Continue to LIC9099C...)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Valerie Flores
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20260810131558

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: YORKSHIRE VILLAGE	FACILITY NUMBER: 331800223
	VISIT DATE: 08/18/2026

NARRATIVE

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(Continuation from LIC9099)

An interview conducted with Staff #1 (S1) denied the allegation, explaining that the list is provided to all families and is a suggestion. S1 reports that some families prefer to bring a resident their own shampoo. If a family reports that they are unable to provide the resident with their own shampoo or choose not to provide the resident with shampoo, the facility will provide it to the resident. During the visit on 8/18/2026, LPA Flores observed a large order placed outside of housekeeping laundry storage. The order contained shampoos, toilet paper, lotions, and other personal care products. S1 reports that shipments are received once a week or as needed. LPA was unable to interview R1 as R1 was no longer residing at the facility during the time of visit.

In addition, information received alleged staff did not provide R1 with linens. An interview with R1’s responsible person reports that R1 was unable to be admitted into the facility unless R1 was able to bring all the items listed on the paperwork. R1’s responsible person reports that it is noted to be a suggestion on the physical list but was verbally advised by an unknown staff that it was a requirement. Interview with Staff #1 (S1) reports that when they learn of a new residents admittance, they offer the residents to use linen that is supplied by the facility, but most families choose to bring their own linen and blankets. S1 denied the allegation of requiring R1 to bring their own linen. LPA observed additional supply of linen stored in the laundry room and supply closet.

Therefore, the allegations of staff do not provide resident with toiletries and staff do not provide resident with linens are deemed unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the preponderance of the evidence has not been met.

An exit interview was conducted, and a copy of the report was provided to Active Living Director Ashley Richardson

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Valerie Flores
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

LIC9099 (FAS) - (06/04)

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