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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331800223
Report Date: 05/21/2025
Date Signed: 09/11/2025 01:50:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2024 and conducted by Evaluator Janette Romero
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20240606081652
FACILITY NAME:YORKSHIRE VILLAGEFACILITY NUMBER:
331800223
ADMINISTRATOR:TERESA MAPILISFACILITY TYPE:
740
ADDRESS:26933 CORNELL STTELEPHONE:
(951) 658-1068
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:100CENSUS: 86DATE:
05/21/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Office Manager, Nicole AnguianoTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Staff yelled at a visitor in front of residents
INVESTIGATION FINDINGS:
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On 09/11/2025, Licensing Program Analyst (LPA) Janette Romero made an unannounced visit to the facility to deliver an amended version of the original report in regard to the allegation listed above. LPA met with Office Manager (OM), Nicole Anguiano who was informed of the purpose of the visit.

Regarding the allegation, “Staff yelled at a visitor in front of residents” it was alleged Administrator Teresa Mapilis yelled at a visitor near OM Anguiano’s office. It was further alleged the incident occurred in the presence of approximately 20 to 25 residents and OM Anguiano. The reporting party was unable to identify the identities of any of the alleged resident witnesses. As a result, LPA attempted to conduct an interview with a random sample of the population. Five (5) residents were unqualified for an interview as LPA determined them to be unreliable historians.

*This is an amended version of the original report.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20240606081652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: YORKSHIRE VILLAGE
FACILITY NUMBER: 331800223
VISIT DATE: 05/21/2025
NARRATIVE
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OM Anguiano was interviewed and reported although there was an incident due to a verbal disagreement between Administrator Mapilis and a visitor, Administrator Mapilis did not yell at the visitor. OM reported her office door was closed, and none of the residents witnessed the incident. Administrator Mapilis was interviewed and denied ever yelling at the visitor or any staff/resident in the facility. Three (3) staff were interviewed of which two (2) recalled the incident. Two (2) of three (3) staff interviewed were unable to recall if residents were present during the incident between Administrator Mapilis and the visitor. Three (3) of three (3) staff interviewed reported Administrator Mapilis has never yelled or disrespected them or any other staff/resident in the facility.

Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated. An exit interview was conducted and a copy of this report was reviewed and provided to OM Anguiano.

*This is an amended version of the original report.

SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2