331800223-9-15-2025-18-AS-RORN-DLRKJT-20250922075714

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331800223
Report Date: 09/15/2025
Date Signed: 09/15/2025 02:21:02 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/09/2022 and conducted by Evaluator Mary G Flores

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20221109082654

FACILITY NAME:	YORKSHIRE VILLAGE		FACILITY NUMBER:	331800223
ADMINISTRATOR:	TERESA MAPILIS		FACILITY TYPE:	740
ADDRESS:	26933 CORNELL ST		TELEPHONE:	(951) 658-1068
CITY:	HEMET	STATE: CA	ZIP CODE:	92544
CAPACITY:	100	CENSUS: 85	DATE:	09/15/2025
		UNANNOUNCED	TIME BEGAN:	10:32 AM
MET WITH:	Nicole Anguiano - Office Manager		TIME COMPLETED:	02:35 PM

ALLEGATION(S):

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Staff speaks inappropriately to residents in care
Staff are not answering residents call bells timely

INVESTIGATION FINDINGS:

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LPA Flores conducted an unannounced subsequent complaint investigation visit regarding the above allegations. LPA met with Nicole Anguiano Office Manager and explained the reason for the visit.

The investigation consisted of the following: On 11/17/22 LPA Danielson conducted an initial investigation visit. On 9/10/25 LPA Flores contacted administrator via telephone and requested a copy of staff/resident roster. On 9/12/25 LPA Flores interviewed 6 staff over the phone. On 9/15/25 LPA Flores conducted a tour of 9 resident rooms with Bianey Sandoval Wellness Coordinator and interviewed 9 residents.

Regarding allegation: Staff speaks inappropriately to residents in care. It is alleged staff members curses at the residents.Interviews conducted with residents revealed staff are respectful when communicating with the residents and do not use foul language.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Mary G Flores
LICENSING EVALUATOR SIGNATURE:	DATE: 09/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20221109082654

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: YORKSHIRE VILLAGE	FACILITY NUMBER: 331800223
	VISIT DATE: 09/15/2025

NARRATIVE

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Interviews conducted with staff revealed 5 out of 6 staff stated they have not witnessed residents spoken inappropriately by staff. 1 out of 6 staff stated that there was a staff at the time of the allegation that made inappropriate jokes with residents. Per executive director, there are no write ups for the staff in question and or no reports for any of the staff being disrespectful.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Regarding allegation: Staff are not answering residents’ call bells timely. It is alleged staff are ignoring the residents’ calls when using the call light. Interviews with residents revealed 9 out of 9 residents stated the staff respond to their call in a timely manner when using the call light. Interviews with staff revealed 6 out of 6 staff stated that when a resident uses the call light cord, a board that is visible to all staff in the dining room turns on for the room calling. Also, once the cord is pulled the staff see the light and hear the sound that turns on. Per staff, they respond to the residents' calls within 3-5 minutes. During the tour of the facility LPA tested 3 call light cords in residents' rooms which when pulled a loud sound that can be heard in the building is heard and a green light outside the residents’ room turned on. Staff responded to the call light calls within 2 minutes. LPA observed staff in each buildings.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Teresa Mapilis Administrator and a copy of this report was provided.

SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Mary G Flores
LICENSING EVALUATOR SIGNATURE:	DATE: 09/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025

LIC9099 (FAS) - (06/04)

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