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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331800223
Report Date: 03/03/2026
Date Signed: 03/03/2026 11:51:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2025 and conducted by Evaluator Armando Perez
COMPLAINT CONTROL NUMBER: 18-AS-20250828112158
FACILITY NAME:YORKSHIRE VILLAGEFACILITY NUMBER:
331800223
ADMINISTRATOR:TERESA MAPILISFACILITY TYPE:
740
ADDRESS:26933 CORNELL STTELEPHONE:
(951) 658-1068
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:100CENSUS: 93DATE:
03/03/2026
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Executive Director Teresa MipilisTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff neglect resulted in a resident to be hospitalized
Staff did not seek timely medical attention for a resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Armando Perez, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA Perez met with Executive Director (ED), Teresa Mapilis, and explained both the purpose of the visit and the details of the allegation. The investigation included staff and witness interviews, as well as a review of records.

On August 28, 2025, Community Care Licensing Division (CCLD) received a complaint alleging that staff neglect resulted in a resident to be hospitalized and staff did not seek timely medical attention for a resident.
For the allegation that staff neglect resulted in a resident to be hospitalized, it was alleged that facility staff failed to address R1’s medical concerns leading to an infection. Interview with ED indicated that R1 received monthly medical evaluations at the facility. ED stated on February 5, 2025, R1’s Primary Care Provider (PCP) ordered laboratory work that revealed R1 had abnormal levels. ED reported that PCP instructed staff to send R1 to the hospital for further evaluation.
Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20250828112158
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: YORKSHIRE VILLAGE
FACILITY NUMBER: 331800223
VISIT DATE: 03/03/2026
NARRATIVE
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Interview with Additional Witness 1 (AW1) corroborated statements made by ED and reported that R1 would have monthly medical visits at the facility. AW1 added that visits were increased during the month if concerns were addressed. AW1 reported receiving notice of R1’s transfer to the hospital on February 5, 2025. Interviews with 3 of 3 staff members indicated that R1 tended to keep to themselves and did not typically complain about pain or medical concerns. S2 added that R1 often refused medical assistance and did not observe any concerns during interaction with R1. Interview with R1 revealed that R1 could not recall his experience at the facility or the reason for his hospital stay. Through record review, it was revealed that on February 5, 2025, R1’s Primary Care Provider ordered lab work during the assessment and results required further evaluation.

For the allegation that staff did not seek timely medical attention for R1, it was reported that facility staff delayed medical intervention. During an interview, ED stated that on February 5, 2025, R1’s PCP contacted the facility and instructed staff to arrange medical transport due to abnormal lab results. ED reported that R1 was transported the same day as directed in a timely manner. An interview with AW1 confirmed that they were informed R1 had been transported to the hospital on February 5, 2025, due to concerning laboratory findings. R1 was unable to recall their experience at the facility or the reason for hospitalization. A review of records obtained revealed that R1 was admitted to Hemet Global Medical on February 5, 2025. Intake notes indicated that R1 reported only back pain at the time and did not express additional discomfort. Additionally, Community Care Licensing Division received a Special Incident Report stating that on February 5, 2025, at approximately 2:30 PM, R1’s physician instructed staff to arrange medical transport. The report further stated that instructions were followed in a timely manner and responsible parties were notified.

Based on interviews and record reviews, the allegation that staff neglect resulted in a resident to be hospitalized and staff did not seek timely medical attention for a resident is unsubstantiated. A finding that the complaint is unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted. A copy of this report was provided to ED, Teresa Mipilis.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2026
LIC9099 (FAS) - (06/04)
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