331800223-4-9-2026-18-AS-APEZ-DT5M9G-20260414092439

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331800223
Report Date: 04/09/2026
Date Signed: 04/09/2026 10:33:42 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2024 and conducted by Evaluator Abdoulaye Zerbo

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20240327103958

FACILITY NAME:	YORKSHIRE VILLAGE		FACILITY NUMBER:	331800223
ADMINISTRATOR:	TERESA MAPILIS		FACILITY TYPE:	740
ADDRESS:	26933 CORNELL ST		TELEPHONE:	(951) 658-1068
CITY:	HEMET	STATE: CA	ZIP CODE:	92544
CAPACITY:	100	CENSUS: 93	DATE:	04/09/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Executive Director Teressa Mapilis		TIME COMPLETED:	10:40 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Resident sustained multiple unexplained brusing while in care
Facility staff are not addressing a change in the residents condition
Facility staff left resident in urine soaked clothing for an extended period of time
Facility staff impeding on third party's investigation

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Abdoulaye Zerbo conducted an unannounced visit to the facility to deliver findings for the above noted allegations. LPA Abdoulaye was greeted and granted entrance by Executive Director Teressa Mapilis. LPA Abdoulaye Zerbo identified himself and discussed the purpose of the visit.
It was alleged Resident sustained multiple unexplained bruising while in care. Concerns were raised that bruises were discovered on the resident’s body, but no staff could explain what happened. LPA reviewed records, and information obtained from the Unusual Incident/Injury report did not reveal any bruises or injuries. LPA interviewed eight staff members, none of whom could corroborate the allegations. A confidential witness revealed that R1 fell almost every day, but information from interviews and records could not corroborate the allegation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Abdoulaye Zerbo
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 18-AS-20240327103958

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: YORKSHIRE VILLAGE	FACILITY NUMBER: 331800223
	VISIT DATE: 04/09/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

It was alleged Facility staff are not addressing a change in the residents condition. Concerns were raised about staff members not addressing changes in condition. Interviews with multiple staff members revealed that changes in condition are reported to the medical technician, who will call paramedics in case of serious injuries. However, a confidential witness stated they were not informed of the resident's change in condition. Additional information indicated that the medical technician calls families and responsible parties whenever there is an incident or a change in condition.

It was alleged that Facility staff left residents in urine-soaked clothing for an extended period of time. Concerns were made about staff not attending residents briefs in a timely manner. LPA interviewed multiple staff and residents, and information obtained revealed residents are being changed every 2 hours or sooner depending on the residents’ needs. Interviews obtained from 2 of 3 residents corroborated that residents are not left alone in their urine.

It was alleged that Facility staff impeding on third party's investigation. Concerns were raised about facility staff refused to provide requested documentation to the Ombudsman. LPA conducted interviews with facility staff, and they do not recall documents requested by the Ombudsman. LPA attempted to contact the confidential witness for additional information but did not receive any information.

Based on observations, interviews, and records review, the allegations listed above are unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted and a copy of this report was provided to Executive Director Teressa Mapilis

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Abdoulaye Zerbo
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2