331800223-6-17-2026-18-AS-CTUA-DVJ2U6-20260629174144

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331800223
Report Date: 06/17/2026
Date Signed: 06/17/2026 02:55:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2024 and conducted by Evaluator Janette Romero

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20240206101016

FACILITY NAME:	YORKSHIRE VILLAGE		FACILITY NUMBER:	331800223
ADMINISTRATOR:	TERESA MAPILIS		FACILITY TYPE:	740
ADDRESS:	26933 CORNELL ST		TELEPHONE:	(951) 658-1068
CITY:	HEMET	STATE: CA	ZIP CODE:	92544
CAPACITY:	100	CENSUS: 90	DATE:	06/17/2026
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Business Office Manager Nicole Kalacas Anguiano		TIME COMPLETED:	03:10 PM

ALLEGATION(S):

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Staff are mismanaging resident's medications
Administrator is not appropriately managing the facility

INVESTIGATION FINDINGS:

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On 06/17/2026, Licensing Program Analysts (LPAs) Janette Romero, Janira Arreola, and Valerie Flores made an unannounced joint visit to the facility to deliver complaint findings. LPAs met with Business Office Manager (BOM) Nicole Kalacas Anguiano who was informed of the purpose of the visit. Administrator Teresa Mapilis was informed of the purpose of LPAs visits.

Regarding the allegation, “Staff are mismanaging resident’s medications” it was alleged that Staff 1 (S1) is covering up medication errors made by medication technicians. LPA made multiple unsuccessful attempts to contact S1 for an interview. No specific residents were identified as having been affected. Two of two staff were interviewed and refuted the allegations. Two of two staff interviews conducted described S1 as an individual that followed the facility’s policies and procedures without taking any shortcuts. One of two staff interviews conducted reported that S1 immediately reported any medication errors to the administrator and initiated corrective action. The staff further reported that they have received disciplinary action as a result of a medication error.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20240206101016

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: YORKSHIRE VILLAGE	FACILITY NUMBER: 331800223
	VISIT DATE: 06/17/2026

NARRATIVE

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Regarding the allegation, “Administrator is not appropriately managing the facility” it was alleged that staff report concerns to the administrator and business office manager and the administrator does not do anything about it. It was further reported once concerns are raised, the administrator and business office manager question staff about the incident and nothing is done. Specific incident details were not provided. Administrator Mapilis was interviewed and reported each time staff raise a concern, an internal investigation is conducted immediately to determine the root of the problem. Administrator Mapilis reported that corrective/disciplinary action is taken when warranted and an in-service training is also conducted to remind staff of the facility's staff expectations. BOM was also interviewed and corroborated the information provided by Administrator Mapilis. Three of three staff were interviewed and refuted the allegations. One of three staff interviewed reported that when staff raise concerns to the administrator, they are not informed of any corrective or disciplinary actions taken regarding an employee as a result of those concerns.

The allegations are unsubstantiated as the evidence did not meet the preponderance of evidence standard.

SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026

LIC9099 (FAS) - (06/04)

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