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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331800223
Report Date: 06/24/2026
Date Signed: 06/24/2026 03:44:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2024 and conducted by Evaluator Janette Romero
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20240206101016
FACILITY NAME:YORKSHIRE VILLAGEFACILITY NUMBER:
331800223
ADMINISTRATOR:TERESA MAPILISFACILITY TYPE:
740
ADDRESS:26933 CORNELL STTELEPHONE:
(951) 658-1068
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:100CENSUS: 90DATE:
06/24/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Business Office Manager Nicole Kalacas AnguianoTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff did not provide a resident with their special diet, leading to the resident's death
Staff are covering up violations at the facility
INVESTIGATION FINDINGS:
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On 06/24/2026, Licensing Program Analyst (LPA) Janette Romero conducted an unannounced visit to the facility to deliver findings for the allegations listed above. Upon arrival, LPA met with Medication Technician Gloria Sanchez and explained the purpose of the visit. Business Office Manager (BOM) Nicole Kalacas Anguiano was notified of the purpose of LPA's visit.

Regarding the allegation, “Staff did not provide a resident with their special diet, leading to the resident’s death” it was alleged that Resident 1 (R1) was served solid food by Staff 1 (S1). The investigation consisted of records reviewed including video footage and interviews conducted.

A review of R1’s Physician’s Report dated 09/03/2022 indicated the categories “Able to Communicate Needs” and “Special Diet” were marked “Yes”. The report documented that R1 required a soft diet. A review of R1’s Individual Service Plan dated 09/27/2023 noted R1 was admitted to the facility on 09/07/2022 and required a puree diet.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 18-AS-20240206101016
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: YORKSHIRE VILLAGE
FACILITY NUMBER: 331800223
VISIT DATE: 06/24/2026
NARRATIVE
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A review of an Unusual Incident/Injury Report dated 10/19/2023 documented that R1 had a history of choking incidents. On 05/15/2023, R1’s diet was changed from regular to puree. On 08/27/2023, R1 was hospitalized following a choking incident, and on 09/05/2023, their diet was changed from puree to mechanical soft. On 09/26/2023, R1 experienced another choking incident and was assessed by paramedics but was not transported to the hospital. R1’s physician was notified and ordered a barium swallow test with the earliest availability being on 11/30/2023. On 10/18/2023, R1 choked while eating dinner but was able to cough up the food lodged in their throat. Emergency services were activated, and R1 was transported to the hospital for observation. R1 was discharged back to the facility on 10/19/2023 with a diagnosis of esophageal foreign body. Following the hospitalization, facility staff requested that R1’s physician change R1’s diet back to puree. R1’s physician was interviewed and reported that R1 was capable of eating independently and had been prescribed a soft diet.

A review of a law enforcement incident report noted that S1 reported that at approximately 3:00 p.m. R1 was in the dining room and observed eating and interacting with staff. R1’s caregiver, Staff 2 (S2), later transported R1 to their room. Once back at the room, S2 noticed R1 unresponsive and immediately informed S1. Emergency services was contacted via 9-1-1.

Interviews with facility staff were conducted and the following was reported. S1 reported that on 10/27/2023, R1 appeared to be at baseline. Later that day, S2 informed S1 that R1 was unresponsive. S1 responded to R1’s bedroom and observed R1 slumped over with their dentures slightly displaced. S1 denied serving R1 solid food and reported that their duties primarily involved medication management and documentation. S1 further reported that they did not observe any food particles around R1’s mouth.

A review of a law enforcement incident report noted S2 stated to law enforcement that S2 gave R1 a snack at 3:00 p.m. At around 3:20 p.m., S2 observed R1 slumped in their wheelchair and appeared to be sleeping. S2 moved R1 to into their bedroom and asked if they (meaning R1) needed assistance lying on the bed. It was at this time, that S2 observed R1 unresponsive and immediately called S1 for help.

SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 18-AS-20240206101016
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: YORKSHIRE VILLAGE
FACILITY NUMBER: 331800223
VISIT DATE: 06/24/2026
NARRATIVE
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A review of R1’s death certificate dated 11/07/2023 documented R1 passed away at the facility on 10/27/2023. The immediate cause of death is listed as cardiac arrest, with underlying causes of coronary artery disease and hypertension. A review of paramedic records did not reveal any findings of food particles or other evidence indicating that R1 passed away as a result of choking. During an interview, R1’s physician reported that an autopsy was not performed. Therefore, it could not be conclusively determined whether aspiration or choking contributed to R1’s death.

Regarding the allegation, “Staff are covering up violations at the facility” it was alleged that staff moved R1 to their bedroom following an incident and S3 instructed staff to say R1 passed away in their bedroom which was incorrect.

A review of video footage and interviews were conducted. The incident in question is the same incident noted above.

During interviews the Department was given conflicting information on whether R1 had partially eaten their snack or had not eaten the snack provided at around 3pm. Interviews with various staff also revealed conflicting information regarding why R1 was moved from the common area. Multiple staff initially indicated they believed R1 to be sleeping and this is the reason for taking R1 to their bedroom. While a subsequent interview revealed a staff reported that R1 was taken to their bedroom to maintain their dignity and avoid other residents from seeing R1 in distress.

S3 was interviewed and reported that on 10/27/2023, S3 was in a meeting when they received a call from S1 requesting their presence regarding an incident with R1. S1 directed S3 to R1’s room where R1 was observed unresponsive.

Attempts to conduct a subsequent interview with S3 were not successful. S1 reported S3 never instructed staff to move R1 to their room.

The allegations are unsubstantiated due to the evidence not meeting the preponderance of evidence standard. An exit interview was conducted and a copy of this report and Confidential Names list (LIC 811) was reviewed and provided to BOM.


Note - LPA was off site from approximately 1:00 p.m. to 1:30 p.m.
SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 18-AS-20240206101016
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: YORKSHIRE VILLAGE
FACILITY NUMBER: 331800223
VISIT DATE: 06/24/2026
NARRATIVE
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Interviews with facility staff were conducted and the following was reported. S2 reported that on 10/27/2023, they observed R1 in a wheelchair in the living room with their head slightly bowed. S2 reported that this did not initially appear concerning because R1 would occasionally fall asleep in their wheelchair while watching television. S2 reported placing a soft-food snack next to R1 and observed no signs of distress. At approximately 3:00 p.m., S2 checked on R1 again and observed that R1 appeared abnormal, with partially open watery eyes and drooling from the mouth. S2 called R1’s name but did not receive a response. S2 reported the snack had not been eaten and that they did not observe any food particles around or coming from R1’s mouth.

A review of video footage was obtained. The video revealed S1 reported that at 3:02 p.m., they observed R1 interacting and speaking with S1’s son in the dining area. S2 provided R1 with a snack and R1 was eating their snack. S2 then reportedly observed R1 slumped and their snack was half eaten. S2 believed R1 was sleeping and wheeled to R1 to their bedroom to assist transferring them to bed. S2 then observed R1 to be unresponsive and contacted S1 for assistance. S1 observed R1 drooling from their mouth and reported the incident to their immediate supervisor, Staff 3 (S3). S3 checked R1’s pulse and emergency services were activated.

S2 reported to local law enforcement that at approximately 3:00 p.m., staff served snacks to the residents. S2 observed what appeared to be R1 sleeping in their wheelchair in the living room and left a snack for them on the side. At approximately 3:20 p.m. S2 observed R1 slumping and wheeled them to their bedroom. S2 called R1 by their name and asked them if they wanted to lie down. However, R1 did not respond or move. S2 described lowering their torso and tilting their head to observe R1’s face and observed that R1 appeared pale, with halfway open eyes, and purple lips. S2 then ran to S1 to report R1’s state of condition.

Responding ambulance personnel reported R1 was sitting in a wheelchair inside their bedroom upon their arrival. Ambulance personnel laid R1 on the floor and were presented with a Do-Not-Resuscitate order therefore life saving measures were not performed and they declared a time of death. The ambulance personnel are asked if they noticed anything by local law enforcement, to which the response was “No”. The coroner’s office is contacted by local law enforcement. The coroner’s office asks if there is any trauma, injuries, vomit, or anything suspicious to indicate R1 choked on anything, to which local law enforcement responds, “No”. Local law enforcement is advised the coroner’s office will not be responding to the facility.

SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4