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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331800223
Report Date: 06/30/2026
Date Signed: 07/01/2026 07:55:48 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Valerie Flores
COMPLAINT CONTROL NUMBER: 18-AS-20250714123651
FACILITY NAME:YORKSHIRE VILLAGEFACILITY NUMBER:
331800223
ADMINISTRATOR:TERESA MAPILISFACILITY TYPE:
740
ADDRESS:26933 CORNELL STTELEPHONE:
(951) 658-1068
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:100CENSUS: 90DATE:
06/30/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Medication Technician Manager Bianey SandovalTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff did not seek timely medical care
Facility did not provide care and supervision to resident
Facility staff instructed staff to not report information to medical personnel
INVESTIGATION FINDINGS:
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On 6/30/2026, Licensing Program Analyst (LPA) Valerie Flores conducted an unannounced visit to the facility for the purpose of delivering investigative findings into the allegations listed above. LPA Flores met with Medication Technician Manager Bianey Sandoval and explained the purpose of the visit. The investigation is summarized as follows:

On 7/14/2025, Community Care Licensing (CCL) received information alleging staff did not seek timely medical care as Witness #1 (W1) suspected Resident #1 (R1) was experiencing a cerebrovascular accident. Interviews conducted with Administrator report that they recall an incident involving Resident #1 (R1) occurring some time in July of 2025. Administrator reports that R1 was demonstrating behaviors that were out of R1’s baseline. During a shift change, the oncoming shift staff observed R1 needing medical attention and addressed concerns to the managing staff. CCL received an incident report for R1 stating that on 7/8/2026 at 8:00AM, Staff #1 (S1) went to check on R1.
(Continue to LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Valerie Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 18-AS-20250714123651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: YORKSHIRE VILLAGE
FACILITY NUMBER: 331800223
VISIT DATE: 06/30/2026
NARRATIVE
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(Continuation from LIC9099)

R1 was found sitting on the floor in-between their walker and bed. R1 reported to S1 that they stood up and felt dizzy. R1 reportedly attempted to sit back down onto the bed and fell to the floor. Staff #2 (S2) assessed R1 where no injuries were observed but R1 complained of pain their low back region. Emergency services were reportedly contacted and transported R1 for further evaluation. A records request submitted to the California Department of Forestry and Fire Protection did not report receiving an emergency alert on 7/8/2026 but makes note of an incident involving R1 on 7/10/2026. A records request was submitted to American Medical Response on 6/5/2026. LPA conducted multiple follow-ups with no success. Discharge paperwork received for R1 from a visit at the hospital on 7/8/2025 reports that R1 was experiencing symptoms unrelated to a cerebrovascular accident. Discharge paperwork notes that R1 was admitted into the hospital at 9:00AM on 7/8/2025 and was later released back into the community on the same day with after-care instructions. An interview conducted with S1 reports that they do not recall specifics about the incident but denied the allegation of staff not seeking timely medical care for R1. LPA Flores conducted several interview attempts with S2, but attempts were unsuccessful. LPA conducted several interview attempts with R1, but interview attempts were unsuccessful as R1 refused or chose not to engage in conversation with LPA Flores.

Witness #1 (W1) alleged staff did not provide care and supervision to Resident #1 (R1) leaving R1 in their room unattended all day. Interviews conducted with (6) six staff report that residents receive health check approximately every two hours. If a resident returned from the hospital or is experiencing a change of condition, residents will be placed on alert health checks which are conducted every 30 minutes. An interview was conducted with the Administrator whom vague recalls key information into the incident. The Administrator reports that during a shift change, the following shift reported concerns of R1 possibly not being checked on as needed but Administrator believes it to be a miscommunication. Administrator stated that staff are expected to conduct health checks on a regular basis that do not exceed a residents care plan or a two-hour time period. An interview conducted with S1 reports that they did not recall specific details of the incident but denied the allegation of staff not providing adequate care and supervision to R1. LPA Flores conducted several interview attempts with S2, but attempts were unsuccessful. LPA conducted several interview attempts with R1, but interview attempts were unsuccessful as R1 refused or chose not to engage in conversation with LPA Flores.

(Continue to LIC9099C2)
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Valerie Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 18-AS-20250714123651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: YORKSHIRE VILLAGE
FACILITY NUMBER: 331800223
VISIT DATE: 06/30/2026
NARRATIVE
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(Continuation from LIC9099C)

Additional information alleged that a supervisor was instructing care staff not to report information to emergency personnel. Interviews conducted with (6) six staff deny any staff and/or supervisor instructing staff to withhold information from emergency personnel. Staff report that they are instructed to report any and all incidents that may affect the health and safety of any resident. An interview conducted with the Administrator denied ever instructing staff to withhold information from emergency personnel.

Therefore, the allegation of staff did not seek timely medical care, facility did not provide care and supervision to resident and facility staff instructed staff to not report information to medical personnel are deemed unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated at this time.

An exit interview was conducted, and a copy of this report was provided to Medication Technician Manager Bianey Sandoval.
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Valerie Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3