331800223-7-8-2026-18-AS-APEZ-DVXSTC-20260713140920

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331800223
Report Date: 07/08/2026
Date Signed: 07/08/2026 02:06:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/29/2026 and conducted by Evaluator Seo Jeon

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20260629100334

FACILITY NAME:	YORKSHIRE VILLAGE		FACILITY NUMBER:	331800223
ADMINISTRATOR:	TERESA MAPILIS		FACILITY TYPE:	740
ADDRESS:	26933 CORNELL ST		TELEPHONE:	(951) 658-1068
CITY:	HEMET	STATE: CA	ZIP CODE:	92544
CAPACITY:	100	CENSUS: 89	DATE:	07/08/2026
		UNANNOUNCED	TIME BEGAN:	01:05 PM
MET WITH:	Marielle Figueroa, Resident Wellness Coordinator		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff does not provide adequate supervision to resident resulting in injuries.
Staff does not ensure resident is being adequately fed.
Staff are not safeguarding residents' personal belongings.
Staff does not ensure resident has adequate toiletries.
Staff does not ensure residents are provided activities.
Staff does not ensure resident's furniture is in good repair.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to deliver findings of the above allegations. LPA met with Marielle Figueroa, Resident Wellness Coordinator, and informed them of the purpose of the LPA’s visit. The Department’s investigation involved interviews with staff and residents and review of records.

On June 29, 2026, Community Care Licensing (The Department) received a complaint report with the following allegation.

It was alleged that staff does not provide adequate supervision to resident resulting in injuries. Information received indicated that Resident #1 (R1) was observed in the front yard eating palm tree seeds from the ground. R1 was also observed with wearing blood stained shirt which may have been from a fall incident in the front yard. LPA’s records review revealed that R1 was admitted to the facility on November 24, 2025, and moved out on July 1, 2026. R1 had history of fall but did not require one-on-one assistance. Continued on LIC9099-C....

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 18-AS-20260629100334

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: YORKSHIRE VILLAGE	FACILITY NUMBER: 331800223
	VISIT DATE: 07/08/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

R1 did not have any fall incidents while residing at this facility. R1 did not require any assistance with mobility. R1 was once sent out to a hospital in March 2026 per R1’s physician’s order for health condition unrelated to fall incident. LPA conducted interviews with eight (8) residents, all of whom stated they do not require assistance or supervision when they go out in the front yard or back yard. LPA conducted interviews with Staff #1 (S1) and #2 (S2), both of whom stated that R1 liked to walk around the facility. R1 sometimes picked up palm tree seeds from the ground. Staff members tried to redirect R1 whenever R1 had the seeds. Neither S1 nor S2 remembered R1 wearing blood stained shirt. LPA conducted interviews with additional four (4) staff members, all of whom stated they redirected R1 from picking up anything from the ground. All staff members interviewed stated that none of the residents required one-on-one care. LPA’s attempted interview with R1 was unsuccessful due to lack of available information. The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated.

It was alleged that staff does not ensure resident is being adequately fed. Information received indicated that Resident #1 (R1) lost weight due to inadequate amount of food served. LPA conducted interviews with eight (8) residents, none of whom expressed any concerns about the amount of food served. LPA conducted interviews with six (6) staff members, all of whom stated all residents have been served with more than enough food. Two (2) out of six (6) staff members interviewed stated that R1 may have lost some weight due to constant wandering around the facility which has large buildings and outdoor areas. LPA’s attempted interview with R1 was unsuccessful due to lack of available information. The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated.

It was alleged that staff are not safeguarding residents’ personal belongings. Information received indicated that Resident #1 (R1) lost a hat and was observed wearing someone else’s shoes. LPA conducted interviews with Staff #1 (S1) and Staff #2 (S2), both of whom stated that R1 once did not have shoes. R1 told staff that they threw the shoes over the facility fences. Staff could not recover R1’s shoes. R1 came to the facility with only one pair of shoes, so staff provided a donated pair of shoes that were good fit for R1. R1’s hat was found within the facility and returned to R1 by a staff member. LPA conducted interviews with four (4) additional staff members, all of whom stated that residents sometimes lose their belongings due to their cognitive condition, but staff members always try to find rightful owners when anything is found in the facility. Continued on LIC9099-C....

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 18-AS-20260629100334

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: YORKSHIRE VILLAGE	FACILITY NUMBER: 331800223
	VISIT DATE: 07/08/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA conducted interviews with eight (8) residents. Seven (7) residents interviewed stated that they have not lost anything in the facility. LPA’s attempted interview with R1 was unsuccessful due to lack of available information. The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated.

It was alleged that staff does not ensure resident has adequate toiletries. Information indicated that Resident #1 (R1) did not have any toiletries in their room. LPA conducted interviews with eight (8) residents, all of whom stated that they have all necessary toiletries in their rooms. LPA conducted interviews with six (6) staff members, all of whom confirmed the statements from the residents interviewed. LPA conducted a tour of the facility and observed that all rooms had necessary toiletries. LPA’s attempted interview with R1 was unsuccessful due to lack of available information. The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated.

It was alleged that staff does not ensure residents are provided activities. Information received indicated that there were no available resident activities. LPA conducted interviews with eight (8) residents, all of whom stated that staff provide daily resident activities. LPA conducted interviews with six (6) staff members, all of whom confirmed the statements from the residents interviewed. LPA toured the facility and observed a large calendar of daily activities posted on the wall in each building. LPA also observed several residents participating in activities provided by activities coordinators. LPA’s attempted interview with R1 was unsuccessful due to lack of available information. The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated.

It was alleged that staff does not ensure resident’s furniture is in good repair. Information received indicated that Resident #1 had broken furniture in their room. LPA conducted a tour of the facility and observed R1’s room had one (1) dresser that had one (1) missing handle out of two (2) in one (1) of four (4) drawers. The drawer was still functioning because it still had one (1) handle. LPA also observed a nightstand with a drawer that had one (1) handle with missing screw. The handle was hanging on the drawer by one screw, but the drawer was still functioning. LPA conducted an interview with Staff #1 (S1) who stated that the missing drawer handle was never reported. S1 stated that maintenance personnel could have fixed the problem within the same day if reported. LPA conducted interviews with five (5) additional staff members, all of whom confirmed the statement from S1. Continued on LIC9099-C....

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 18-AS-20260629100334

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: YORKSHIRE VILLAGE	FACILITY NUMBER: 331800223
	VISIT DATE: 07/08/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA’s attempted interview with R1 was unsuccessful due to lack of available information. The evidence found during the investigation did not meet the preponderance of evidence standard. Therefore, this allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 4