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25 | An Informal Meeting was conducted today via Microsoft Teams due to COVID-19 in order to discuss recent concerns. The Informal Meeting was requested by the Licensee due to the large number of complaint investigations that have been opened for the facility in the last two months. Persons present at today’s meeting were: Licensing Program Manager (LPM) Joel Esquivel, Licensing Program Analyst (LPA) Crystal Colvin, Licensee & CEO A&A Senior Living Betty Dominici, COO for A&A Senior Living Kamal Grewal, Chief Compliance Officer Raj Thandi, Legal Counsel Joel Goldman, and Executive Director Taylor Collins.
Below are the topics that were addressed during the Informal Meeting tele-visit:
- Recent Open Complaint Investigations
- Licensee's application to open additional facilities
- Suggestion for facility to hold council meetings with residents to address concerns
- Deficiencies cited 7/28/21 for substantiated complaint (#18-AS-20210723105609)
- Deficiencies cited 6/14/21 for Case Management Visit
LPM Joel Esquivel and LPA Crystal Colvin offered Licensee Betty Dominici Technical Support Program (TSP) Assistance, which the Licensee declined at this time.
An exit interview was conducted and a copy of this report was provided via email to Executive Director Taylor Collins for signature. |