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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880511
Report Date: 12/19/2025
Date Signed: 12/19/2025 10:15:26 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2024 and conducted by Evaluator Antonine Richard
COMPLAINT CONTROL NUMBER: 18-AS-20240306081922
FACILITY NAME:PALMS AT LA QUINTA, THEFACILITY NUMBER:
331880511
ADMINISTRATOR:ROLAND GANDYFACILITY TYPE:
740
ADDRESS:45160 SEELY DRIVETELEPHONE:
(760) 345-5353
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:0CENSUS: 0DATE:
12/19/2025
UNANNOUNCEDTIME BEGAN:
08:59 AM
MET WITH:TIME COMPLETED:
09:00 AM
ALLEGATION(S):
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Staff did not ensure that the utensils and dishes used for serving residents were properly cleaned and sanitized.
Staff did not comply with infection control requirements.
INVESTIGATION FINDINGS:
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On 12/19/2025, Licensing Program Analyst (LPA) Antonine Richard conducted a follow-up investigation into the complaint allegations mentioned above.

The investigation included the following: On 03/13/2024, Licensing Program Analyst (LPA) Javina George conducted an unannounced visit to the facility to begin the investigation into the allegations listed above. LPA met with Administrator Roland Gandy and informed him of the purpose of the visit. Additional LPA is needed for time, and follow-up visits and/or telephone calls are necessary before reaching any investigation conclusions. On 12/19/2025, Licensing Program Analyst (LPA) Antonine Richard began a follow-up investigation into the allegations of a complaint.

Report continued on LIC9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 18-AS-20240306081922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: PALMS AT LA QUINTA, THE
FACILITY NUMBER: 331880511
VISIT DATE: 12/19/2025
NARRATIVE
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Allegation #1: Staff did not ensure that the utensils and dishes used for serving residents were properly cleaned and sanitized.

The complaint alleged that the utensils and dishes used to serve residents were not adequately cleaned and sanitized. On 03/13/2024, LPA George interviewed and attempted to interview a resident. On 03/18/2024, LPA George interviewed seven staff members #1-7 (S1-S7). Six of them denied ensuring that utensils and dishes were cleaned and sanitized. The kitchen staff stated that the dishes and utensils are cleaned and sanitized. There have been rare occasions when a dish or utensil contained food remnants, and once staff noticed this, they removed and replaced the item. On 12/19/2025, LPA Richard sent an email regarding the complaint allegations, but it was rejected. No records could be reviewed, and no additional information is available. Because the facility closed on 07/03/2025, we were unable to locate all parties involved in the complaint and, therefore, could not conduct a thorough investigation.

Based on the follow-up investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.

Report Continued on LIC9099C

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 18-AS-20240306081922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: PALMS AT LA QUINTA, THE
FACILITY NUMBER: 331880511
VISIT DATE: 12/19/2025
NARRATIVE
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Allegation #2: The staff did not comply with the infection control requirements.

The complaint alleged that facility staff administered medication to residents without washing their hands or wearing gloves. On 03/13/2024, LPA George interviewed and attempted to interview a resident. On 03/18/2024, LPA George interviewed seven Staff members #1-7 (S1-S7), 6 of whom denied not washing or wearing gloves. On 12/19/2025, LPA Richard sent an email to the reporting party, but it was rejected. No records could be reviewed, and no additional information is available. Because the facility closed on 07/03/2025, we were unable to locate all parties involved in the complaint and, therefore, couldn’t conduct a thorough investigation.

Based on the follow-up investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.

No deficiencies were cited.

This facility closed on July 3, 2025. No further information is available. A copy of this report will be mailed to the last address: 9310 NE Vancouver Mall Dr 200, Vancouver WA 98662


SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3