331880511-6-27-2021-18-AS-NBRN-C5MUCU-20210806152830

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331880511
Report Date: 06/27/2021
Date Signed: 06/27/2021 12:45:17 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2020 and conducted by Evaluator Shaunte Henry

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20200505095629

FACILITY NAME:	PALMS AT LA QUINTA, THE		FACILITY NUMBER:	331880511
ADMINISTRATOR:	PATRICK MCADOO-MORTON		FACILITY TYPE:	740
ADDRESS:	45160 SEELY DRIVE		TELEPHONE:	(760) 345-5353
CITY:	LA QUINTA	STATE: CA	ZIP CODE:	92253
CAPACITY:	120	CENSUS: 53	DATE:	06/27/2021
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:	Michelle Walker, Administrator		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Resident is not allowed to receive phone calls

INVESTIGATION FINDINGS:

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On 6/27/21, Licensing Program Analyst (LPA) Shaunte Henry conducted an unannounced visit for the purpose of delivering the finding to the above allegation. The LPA met with Administrator Michelle Walker, explained the nature of the visit and was granted entry.

An interview with Assistant Administrator, Ruth Fromme, revealed that Resident 1 (R1) was not denied access to the phone. Ruth Fromme stated that she allowed R1 to use her personal cell phone because R1 did not have a cell phone of her own. R1 expired on 5/10/20 and was not able to be interviewed.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report was discussed with and provided to the Administrator.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Nedra Brown	TELEPHONE: (951) 202-5776
LICENSING EVALUATOR NAME: Shaunte Henry	TELEPHONE: (951) 217-0236
LICENSING EVALUATOR SIGNATURE:	DATE: 06/27/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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