331880550-5-20-2026-18-AS-APEZ-DUK3MN-20260529182237

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331880550
Report Date: 05/20/2026
Date Signed: 05/20/2026 02:48:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2026 and conducted by Evaluator Seo Jeon

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20260518145900

FACILITY NAME:	COTTAGES AT PALM SPRINGS		FACILITY NUMBER:	331880550
ADMINISTRATOR:	EDDY, TAMMY		FACILITY TYPE:	740
ADDRESS:	1780 E BARISTO RD		TELEPHONE:	(760) 322-3444
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	95	CENSUS: 79	DATE:	05/20/2026
		UNANNOUNCED	TIME BEGAN:	10:10 AM
MET WITH:	Tammy Eddy, Executive Director		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Facility staff refused to provide refunds

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to investigate the above allegation. LPA met with Tammy Eddy, Executive Director, and informed them of the purpose of the LPA’s visit. The Department’s investigation involved interviews with staff and review of records.

On May 18, 2026, Community Care Licensing (The Department) received a complaint report with the following allegation.

It was alleged that facility staff refused to provide refunds. Information received indicated that Resident #1 (R1) moved out, but staff refused to refund $3,000.00 community fee paid upfront. LPA conducted an interview with R1's relevant party (RP) who stated that the community fee should not have been collected before resident's assessment was completed. RP stated that the entire community fee must be refunded. LPA conducted records review and observed that R1 moved in on April 9, 2026 and moved out on May 08, 2026. Continued on LIC9099-C....

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20260518145900

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: COTTAGES AT PALM SPRINGS	FACILITY NUMBER: 331880550
	VISIT DATE: 05/20/2026

NARRATIVE

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R1's admission agreement stated that community fee is to be refunded in certain proportion depending on the time of termination of the admission agreement. LPA also observed that R1's admission agreement showed the amount of the community fee and was signed by all relevant parties. LPA obtained documentation from the facility's accounting department which showed the refund processed date of May 11, 2026. The refund was processed consistent with the Department's regulation.

Based on records review and interviews conducted, the Department's investigation did not provide enough information to corroborate the allegation that facility staff refused to provide refunds. This allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026

LIC9099 (FAS) - (06/04)

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