331880550-5-21-2026-18-AS-APEZ-DUK2AQ-20260529171355

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331880550
Report Date: 05/21/2026
Date Signed: 05/21/2026 01:55:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2025 and conducted by Evaluator Seo Jeon

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20250519140735

FACILITY NAME:	COTTAGES AT PALM SPRINGS		FACILITY NUMBER:	331880550
ADMINISTRATOR:	EDDY, TAMMY		FACILITY TYPE:	740
ADDRESS:	1780 E BARISTO RD		TELEPHONE:	(760) 322-3444
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	95	CENSUS: 79	DATE:	05/21/2026
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	Tammy Eddy, Executive Director		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Staff do not respond to call alert system in a timely manner

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to deliver findings of the above allegation. LPA met with Tammy Eddy, Executive Director, and informed them of the purpose of the LPA’s visit. The Department’s investigation involved interviews with staff and residents and review of records.

On May 19, 2025, Community Care Licensing (The Department) received a complaint report with the following allegation.

It was alleged that staff do not respond to call alert system in a timely manner. Information received indicated that Resident #1 (R1) pressed their call button for staff assistance, but no staff came to help. R1 then proceeded to walk out of the room and found a staff member who called 911 for R1. LPA conducted interviews with five (5) residents, all of whom stated that they have not had any problems receiving assistance from staff members when call button was pressed. Continued on LIC9099-C.....

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20250519140735

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: COTTAGES AT PALM SPRINGS	FACILITY NUMBER: 331880550
	VISIT DATE: 05/21/2026

NARRATIVE

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LPA conducted an interview with R1 who stated that it took about 30 minutes for two (2) staff members to come in and assist R1 back on their bed. R1 stated it was about 2:00 AM on an unknown date in 2025. R1 stated it was the only time when staff response time was delayed. R1 thought that was due to the incident took place at such early time of the day and the job required two (2) staff members. R1 could not remember any other incidents when staff response time was delayed. LPA's attempted interviews with additional two (2) residents were unsuccessful due to their cognitive condition. LPA conducted interviews with five (5) staff members, all of whom stated that they have not heard any complaints from residents regarding call button response time. Staff members interviewed stated that all caregivers carry radios or phone and respond to residents immediately. The facility's office has a central monitor that can display which calls were not responded. Staff's response time can vary depending on what they are working on or time of the day.

Based on interviews conducted, the Department's investigation did not provide enough information to corroborate the allegation that staff do not respond to call alert system in a timely manner. LPA determined that R1's experience of delayed staff response time was an isolated incident, not an on-going problem at the facility. This allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

LIC9099 (FAS) - (06/04)

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