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25 | Licensing Program Analyst (LPA) Jennifer Semin conducted a case management in conjunction with complaint control number 18-AS-20200629105748. LPA met with Guest Services Manager, Stephanie Frattaroli.
LPA requested to review Resident 1's (R1's) file. Staff stated they were unable to locate R1's medical file. Original records or photographic reproductions shall be retained for a minimum of three (3) years following termination of service to the resident. This requirement was not met as evidence by: Resident 1's complete file was unavailable to be reviewed by LPA. This poses a potential risk to residents in care. A deficiency will be cited.
An exit interview was conducted where this report, LIC809D, and appeal rights were discussed and provided to Stephanie Frattaroli.
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