331880664-5-2-2026-18-AS-RORN-DU2RD9-20260513125533

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331880664
Report Date: 05/02/2026
Date Signed: 05/02/2026 01:23:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2024 and conducted by Evaluator Tena Herrera

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20240207161948

FACILITY NAME:	PSYCH HEALTH CENTERS		FACILITY NUMBER:	331880664
ADMINISTRATOR:	SEAN CURTIN		FACILITY TYPE:	772
ADDRESS:	1404 N PALM CANYON DR		TELEPHONE:	(800) 334-0394
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	16	CENSUS: 0	DATE:	05/02/2026
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Mickey Crosby		TIME COMPLETED:	01:35 PM

ALLEGATION(S):

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Facility operating beyond the scope of their license

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced complaint visit to investigate the above allegation. Upon arrival there was no one at the facility, shortly after, LPA met with the property hand Mickey and explained the purpose of today's visit.
Note: Facility is temporarily closed at the time due to no census, there were 0 Staff and 0 Clients present during visit.
The investigation consisted of the following:
On 4/13/24 LPA (LPA) Banrasavong conducted the initial 10-day visit, toured the interior/exterior areas of the facility, conducted a review of records, obtained, and requested copies of pertinent documentation, and interviewed residents and staff.
On 5/1/26 LPA Herrera conducted interviews via phone call with 2 Staff (S1-S2) and 2 Witnesses (W1-2)
On 5/2/26 LPA Herrera conducted subsequent visit, toured facility and delivered findings on the reported allegation.
(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:	DATE: 05/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20240207161948

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: PSYCH HEALTH CENTERS	FACILITY NUMBER: 331880664
	VISIT DATE: 05/02/2026

NARRATIVE

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The investigation revealed the following:
Allegation: It is alleged that the facility is providing detox treatment and substance abuse treatment which is outside of what they are licensed for.
The facility is temporarily closed, LPA toured facility and did not observe any staff or clients on the premises, all rooms were empty with no personal belongings. LPA Herrera interviewed 2 staff via phone calls and each denied the allegation. S1 stated that the facility had their last client on 2/16/26, all clients had finished their program and found post program housing with family/friends. S1 stated there are currently no staff at the facility and that the facility never provided any kind of detox treatment or substance abuse treatment as clients would sometimes be admitted once they have completed their treatment at those treatment centers. S1 stated that if a client were to exhibit anxious behaviors and they have medication to control the anxiety, the medication would be administered, if the behaviors persisted they would take them to the hospital and a doctor would determine if they would return to the facility or need to be admitted to a higher level of care. LPA interviewed 2 Witnesses via phone call and each denied the allegation. W1 stated that they never observed any clients going though detox/substance abuse treatment and that the staff would provide meals, medications, group therapy sessions and weekly individual therapy sessions. W2 stated that the facility did not have clients that were actively detoxing, the program was a short-term program with the goal of clients gaining the ability to live independently.

Based on statements and interviews conducted with staff and witnesses, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:	DATE: 05/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2026

LIC9099 (FAS) - (06/04)

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