<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880734
Report Date: 06/25/2026
Date Signed: 06/25/2026 01:08:15 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2026 and conducted by Evaluator Ahliah Sharp
COMPLAINT CONTROL NUMBER: 18-AS-20260618151741
FACILITY NAME:ATRIA RANCHO MIRAGEFACILITY NUMBER:
331880734
ADMINISTRATOR:NATHAN W BOESEFACILITY TYPE:
740
ADDRESS:34560 BOB HOPE DRIVETELEPHONE:
(760) 770-7737
CITY:RANCHO MIRAGESTATE: CAZIP CODE:
92270
CAPACITY:142CENSUS: 105DATE:
06/25/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Nathan Boese, Executive Director TIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not prevent the facility from being in disrepair.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/25/26, Licensing Program Analyst (LPA), Ahliah Sharp arrived unannounced to investigate the above listed allegation. LPAs met with Executive Director (ED), Nathan Boese, and explained the purpose of the visit
LPAs toured the facility with ED. During the visit LPA conducted observations, interviews, and record reviews. LPA toured the facility and observed four (4) thermostats in common areas, each were under the permissible temperature per Title 22, at 73 and 78 degrees F, the highest being the one closest to the outside doorway. LPA interviewed ED, five (5) staff and three (3) residents to see if they were aware of the air conditioning unit being broken anytime recently, all agreed that there have been no issues with the air, despite the high temperatures this area reaches.

There were no observable health and safety concerns observed at the time of this visit.

...Continued on LIC 9099C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Ahliah Sharp
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20260618151741
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ATRIA RANCHO MIRAGE
FACILITY NUMBER: 331880734
VISIT DATE: 06/25/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Continued from LIC9099...

On June 18, 2026, Community Care Licensing received a complaint alleging staff did not prevent the facility from being in disrepair, specifically that it was too hot in the dining area and the air conditioning units were broken. It was reported that staff were observed sweating at times and residents complained about it being too hot. LPA attempted to speak with the Reporting Party (RP) but was unsuccessful. LPA observed the client roster and no client matched the identity of Resident #1, R1 reportedly does not reside at this facility. Additionally, LPA conducted staff interviews and no staff, including ED, was aware of anyone matching the name of R1.

Based on interviews with staff, residents, observations and record review, the allegation of staff preventing facility from being in disrepair is deemed unfounded. Information obtained during the investigation has proved that R1 is not associated with the facility, and there is no evidence of the air conditioning units being broken or in disrepair. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

An exit interview was conducted, and a copy of this report was explained and given to the ED, Nathan Boese.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Ahliah Sharp
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2