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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880734
Report Date: 01/17/2023
Date Signed: 01/17/2023 02:49:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
Lookup Error,
, CA
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2020 and conducted by Evaluator Rayshaun Nickolas
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20200706114152
FACILITY NAME:GLADWELL RANCHO MIRAGEFACILITY NUMBER:
331880734
ADMINISTRATOR:MARIGER, VICKIFACILITY TYPE:
740
ADDRESS:34560 BOB HOPE DRIVETELEPHONE:
(760) 770-7737
CITY:RANCHO MIRAGESTATE: CAZIP CODE:
92270
CAPACITY:142CENSUS: 111DATE:
01/17/2023
UNANNOUNCEDTIME BEGAN:
09:31 AM
MET WITH:Sandra Zendejas and April PrincesaTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Staff do not respond to residents pull cords in a timely manor
Facility does not have adequate staffing to meet the needs of the residents.
Facility is not providing food of the quality and quantity to meet the resident's needs.
Staff are not properly trained
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rayshaun Nickolas made an unannounced visit to the facility to deliver the finding on the above allegations. LPA met with Sandra Zendejas and explained the purpose of the visit. At approximately 11:00 a.m. the interim Executive Director April Princesa arrived at the facility. The investigation consisted of file reviews and interviews with relevant parties.

Allegation #1 “Staff do not respond to residents pull cords in a timely manner”. The allegation alleges that the facility does not answer the resident's pull cords timely. The allegation further states that it takes the facility staff an hour to respond. LPA file review of the pull cord log revealed that in July 2020, staff responded to the client’s pendants within 15 minutes or less. LPA interviews with staff revealed that facility staff responds to client pendants within 15 minutes or less. Investigation into this incident reveals insufficient evidence to corroborate the allegation.


Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karen ClemonsTELEPHONE: (951) 836-2784
LICENSING EVALUATOR NAME: Rayshaun NickolasTELEPHONE: (951) 255-9516
LICENSING EVALUATOR SIGNATURE:

DATE: 01/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20200706114152
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
Lookup Error,
, CA
FACILITY NAME: GLADWELL RANCHO MIRAGE
FACILITY NUMBER: 331880734
VISIT DATE: 01/17/2023
NARRATIVE
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Allegation #2 “Facility does not have adequate staffing to meet the needs of the residents”. LPA interviews with facility staff revealed that the facility has enough staff to meet the client's needs. LPA interviews with clients revealed that the clients could not remember if there was enough staff working at the facility in July 2020. Investigation into this incident reveals insufficient evidence to corroborate the allegation.

Allegation #3 “Facility is not providing food of the quality and quantity to meet the resident's needs”. The allegation alleges that the food is not of good quality. The allegation further alleges that the bread is stale, the eggs are powdered, and the food is terrible. LPA interviews with staff revealed that the clients are provided food of good quality and quantity. LPA interviews with clients revealed that the clients could not remember the quality and quantity of food in July 2020. LPA file reviews revealed that the facility contracts with Crandall Dietitian Services which creates the facility’s food menus. Investigation into this incident reveals insufficient evidence to corroborate the allegation.

Allegation #4 “Staff are not properly trained”. The allegation alleges that the facility’s staff are not properly trained to do transfers. LPA file reviews of staff training records revealed that facility’s staff were properly trained.
Based on the investigation, the above findings are Unsubstantiated. A finding of unsubstantiated means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
SUPERVISOR'S NAME: Karen ClemonsTELEPHONE: (951) 836-2784
LICENSING EVALUATOR NAME: Rayshaun NickolasTELEPHONE: (951) 255-9516
LICENSING EVALUATOR SIGNATURE:

DATE: 01/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2