1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25 | Regional Manager (RM) Reyna Lacey with the Riverside Adult & Senior Care (ASC) Regional Office, RM Angela Kendrick with the Woodland Hills South ASC Regional Office and Bureau Chief Hao Nguyen with Central Applications Bureau held an office meeting with Adam Zenou and Moises Bercovich, CEOs of Riverside Retirement VI.
During the office meeting, the recent addition of Riverside Retirement VI to the licensee was discussed. Mr. Zenou acknowledged he understood the history of the facility. Mr. Zenou reported that the following has been done to assist in managing the facility: contracting with staffing agencies to hire additional staff, hiring of a Wellness Director, hiring of a new Administrator, executing a new dining contract to improve food and he also identified working with a consultant to ensure conformity to regulations.
Mr. Zenou reported that a meet and greet has been conducted with residents and their families to engage in conversation about the management changes.
RM Lacey advised on keeping open communication with the Riverside ASC Regional Office, to allow the Regional Office to provide support and guidance.
An exit interview was conducted where this report was discussed and provided. |