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25 | On 1/24/2024, Licensing Program Analyst (LPA) Janette Romero arrived unannounced to address a deficiency observed during the investigation of complaint control number 18-AS-20210401134706. LPA met with Administrator, Morgan Williams, and explained the purpose of the visit.
During the complaint investigation, the facility was unable to locate some of Resident 1's (R1's) medical records for LPA's review. LPA was informed by Administrator Williams that the facility changed their management company on 7/24/2023. Administrator Williams added that the previous management team removed some resident records from the facility, including records of residents that remained in the facility during the transition, such as R1. Administrator Williams stated that the new management team continues to have trouble locating resident records that are still within the record retention period.
Pursuant to regulation 87506(d), all resident records shall be available to the licensing agency to inspect, audit, and copy upon demand during normal business hours. As a result, the facility will be issued a deficiency.
An exit interview was conducted where a copy of this report was reviewed and provided to Administrator Williams along with a Confidential Names List (LIC811), LIC809-D and Appeal Rights. |