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25 | Licensing Program Analyst (LPA), Stephanie Torres, conducted an unannounced visit to the facility to address concerns observed during the ongoing investigation of complaints pending against the facility.
On March 10, 2022 LPA Torres observed two (2) occasions in which Staff One (S1) was yelling at residents in care. First, the LPA observed S1 yelling at Resident One (R1) who was refusing to be changed. S1 was heard making statements such as, "I do not care if you do not want me to change you, it's for your own good," and, "I do not care if you report me, I will report you". R1 was overheard telling S1 and others to leave her alone.
Secondly, S1 was observed to be showering Resident Two (R2) on this same day. R1 could be heard making statement's such as, "it's cold," and "I'm going to fall". S1 was heard yelling at the resident, saying, "no, you know it's not cold," and, "no, you're not going to fall". R2 could also be heard yelling, "ouch". A third party interview revealed S1 was very rude to the residents. It was reported R2 did not want to receive assistance to bathe. This poses a threat to the personal rights of the resident in care. Citations will be issued.
An exit interview was reviewed with Niebres, in which this report was reviewed and a copy was provided, along with the Appeal Rights. |