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25 | Licensing Program Analyst (LPA), Stephanie Torres, conducted an unannounced visit to the facility to initiate the investigation into complaint #18-AS-20220505150936. The LPA met with Jenesa McDonald, Business Office Manager (BOM) and informed her of the purpose of her visit.
The LPA toured the first and second floors of the facility. The LPA observed Resident One (R1) to be yelling for help. When entering the bedroom and inquiring with the resident no information could be obtained as to R1's need for assistance. The BOM reported R1 frequently yells for assistance though their needs have already been met. The BOM agreed to send a staff member to check on R1 to ensure their needs, if any, can be addressed.
No health and safety concerns were observed at this time.
This report was reviewed with McDonald and a copy provided. |