<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880752
Report Date: 10/15/2025
Date Signed: 10/15/2025 03:18:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/08/2022 and conducted by Evaluator Deborah Lee
COMPLAINT CONTROL NUMBER: 18-AS-20220608084605
FACILITY NAME:BETTER DAYS NAVIGATORFACILITY NUMBER:
331880752
ADMINISTRATOR:YOUNG, JOHNFACILITY TYPE:
735
ADDRESS:29015 NAVIGATOR WAYTELEPHONE:
(951) 672-2954
CITY:MENIFEESTATE: CAZIP CODE:
92585
CAPACITY:4CENSUS: 3DATE:
10/15/2025
UNANNOUNCEDTIME BEGAN:
11:32 AM
MET WITH:TIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff are physically abusive to resident.
Facility staff are withholding resident's medications.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On October 15, 2025, the Department of Social Services staff conducted an unannounced visit to this facility to continue investigation of the above allegation and to deliver findings. The Department was met by Jonathan Frances DSP, and subsequently Tyheara Tyers, Administrator via telephone and the purpose of the visit was explained.
Investigation consisted of the following:
On 06/16/22, the Department conducted an unannounced initial visit to the facility to investigate the complaint allegations mentioned above. During the visit, it was determined that the complaint required further investigation.
On 10/15/2025 the Department toured the facility, interviewed Administrator (A1), 2 (S1-S2) staff and 3 clients (C1-C3). The Department obtained and reviewed the following documents: staff roster (dated 8/29/25), client roster (1/6/25), C1's Physicians report (dated 9/5/25), C1’s Medication Administration Record (MAR), Medication and MAR checklist C1's Individual Program Plan (dated 1/9/25), Staff training: CPI cards (dated 8/20/24).
Page 2 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 18-AS-20220608084605
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BETTER DAYS NAVIGATOR
FACILITY NUMBER: 331880752
VISIT DATE: 10/15/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The investigation revealed the following:

Allegation: Facility staff are physically abusive to resident.

The detail of complaint alleges that staff are physically abusive to C1. It is alleged that “staff threw C1 against the wall which left a hole in the wall.”

On 10/15/25, the Department interviewed Administrator (A1) via telephone. Who denied allegation stating that there were no reports of C1 being hit or pushed. A1 stated that all staff are Crisis Prevention Institute (CPI) certified and have had client’s rights training.

On 10/15/25, the Department interviewed 2 staff (S1-S2) regarding the allegation. 2 out of 2 denied the allegation stating that they have never hit or pushed a client nor have they witnessed any other staff hit or push a client. Lastly, 2 out of 2 staff stated that they are certified in CPI and know how to use de-escalation techniques when a client is having a behavior.

On 10/15/25, the Department interviewed 3 clients (C1-C3). 3 out of 3 stated that they feel safe in the home and that staff "treat them good.” 2 out of 3 stated that staff has never hit or pushed them, however, 1 out of 3 stated he was hit, but it was a long time ago, and the staff “quit a long time ago."

On 10/15/25, the Department obtained, reviewed, and evaluated the following pertinent documents: C1's Physicians report (dated 9/5/25), C1's Individual Program Plan (dated 1/9/25), Staff training: CPI (dated 8/20/24).

Page 2 of 3

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 18-AS-20220608084605
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BETTER DAYS NAVIGATOR
FACILITY NUMBER: 331880752
VISIT DATE: 10/15/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation: Facility staff are withholding resident's medications.

The detail of the complaint alleges that the staff are withholding medication from C1

On 10/15/25, the Department interviewed Administrator (A1) via telephone. Who denied allegation listed above.

On 10/15/25, the Department interviewed 2 staff (S1-S2) regarding the allegation. 2 out of 2 denied the allegation stating that medications are always given and they have a system in place to make sure medications are given on time and as prescribed. There has been no reports of missed medications.

On 10/15/25, the Department interviewed 3 clients (C1-C3). 3 out of 3 stated that they always get their medication and none has been withheld.

On 10/15/2025, the Department reviewed and evaluated the following pertinent documents: C1’s Medication Administration Record (MAR)Medication and MAR checklist. The Department observed no discrepancies. Records from 2022 not available for review at time of visit.

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

There were no deficiencies cited during today's visit.

Exit interview conducted and copy of report provided.

Page 3 of 3

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3