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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880774
Report Date: 02/11/2026
Date Signed: 02/11/2026 02:43:39 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2026 and conducted by Evaluator Armando Perez
COMPLAINT CONTROL NUMBER: 18-AS-20260205122032
FACILITY NAME:DISCOVERY COMMONS RAINCROSSFACILITY NUMBER:
331880774
ADMINISTRATOR:MARY MCCLUREFACILITY TYPE:
740
ADDRESS:5232 CENTRAL AVENUETELEPHONE:
(951) 785-1200
CITY:RIVERSIDESTATE: CAZIP CODE:
92504
CAPACITY:120CENSUS: 68DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Resident Care Director WIlliam LewallenTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff are not ensuring resident receives phone calls
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Armando Perez and Ahliah Sharp, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA Perez met with Resident Care Director WIlliam Lewallen, where the LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of interviews with staff and witnesses and file reviews.

On February 05, 2026, Community Care Licensing Division (CCLD), received a complaint alleging that facility staff are not ensuring resident receives phone calls. Interview with Executive Director Mary MCClure, revealed that the name provided did not match any current residents. A request to interview Additional Witness 1 (AW1) was attempted and AW1 did not respond to request to obtain further information. Information obtained through Interview with Responsible Party confirmed Resident 1 (R1) did not reside at the facility. LPA interviewed Witness 2 (W2), and corroborated statements made by ED and RP confirming the facility was not the R1’s residence. A review of facility records, including resident rosters, revealed no documented names matching the name reported. Continued on LIC 9099-C.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20260205122032
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DISCOVERY COMMONS RAINCROSS
FACILITY NUMBER: 331880774
VISIT DATE: 02/11/2026
NARRATIVE
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Based on interviews, research, and record review, the allegation that facility staff are not ensuring resident receives phone calls is unfounded due to the listed resident not residing at the facility. A finding that the allegation is unfounded meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. Therefore, this complaint is dismissed.

An exit interview was conducted. A copy of this report was provided to Resident Care Director WIlliam Lewallen.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2