331880774-2-11-2026-18-AS-JDHS-DR9TEC-20260213133942

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331880774
Report Date: 02/11/2026
Date Signed: 02/11/2026 02:44:53 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator Armando Perez

COMPLAINT CONTROL NUMBER: 18-AS-20260211100003

FACILITY NAME:	DISCOVERY COMMONS RAINCROSS		FACILITY NUMBER:	331880774
ADMINISTRATOR:	MARY MCCLURE		FACILITY TYPE:	740
ADDRESS:	5232 CENTRAL AVENUE		TELEPHONE:	(951) 785-1200
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92504
CAPACITY:	120	CENSUS: 68	DATE:	02/11/2026
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Resident Care Director WIlliam Lewallen		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Licensee is restraining resident.
Licensee is forcing resident to remain at the facility against their will.
Staff are inappropriately medicating resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Armando Perez and Ahliah Sharp, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA Perez met with Resident Care Director WIlliam Lewallen, where the LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of interviews with staff and witnesses and file reviews.

On February 11, 2026, Community Care Licensing Division (CCLD), received a complaint alleging that Licensee is restraining resident, licensee is forcing resident to remain at the facility against their will and staff are inappropriately medicating resident. Interview with Executive Director, Mary McClure, revealed that the name provided did not match any current residents. Information obtained through Interview with Responsible Party confirmed Resident 1 (R1) did not reside at the facility. Additionally, RP elected not to provide the current location of R1. LPA interviewed Witness 2 (W2), and corroborated statements made by ED and RP confirming the facility was not the R1’s residence. A review of facility records, including resident rosters, revealed no documented names matching the name reported. Continued on LIC 9099-C.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20260211100003

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: DISCOVERY COMMONS RAINCROSS	FACILITY NUMBER: 331880774
	VISIT DATE: 02/11/2026

NARRATIVE

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Based on interviews, research, and record review, the allegation that Licensee is restraining resident, licensee is forcing resident to remain at the facility against their will and staff are inappropriately medicating resident is unfounded due to the listed resident not residing at the facility. A finding that the allegation is unfounded meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. Therefore, this complaint is dismissed.

An exit interview was conducted. A copy of this report was provided to Resident Care Director WIlliam Lewallen.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026

LIC9099 (FAS) - (06/04)

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