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32 | in stock. Per interviews with staff there was (1) washer that was inoperable. During today's visit there was one (1) report of one of the dryers that were not working properly, which was reported to be looked into, however all washers were reported to be functional. Per an interview with ED Mary McClure, the assisted living residents are charged a laundry service fee. (1) load of laundry included in rent fees, any additional loads are $20 a load. For the memory care residents the facility does not charge a laundry fee.
LPA conducted a tour of the facility and observed for there to be a total of three (3) laundry rooms (1 downstairs in memory care, 1 downstairs in assisted living, and a third one upstairs on the second floor). LPA observed for each laundry room to have (2) washers and (2) dryers. Per an interview with Raul if one of the washers were broken, the other two are available to use. Per resident interviews conducted revealed that there were not any issues with their laundry and that it smelled fresh. R1 was unable to be interviewed as they are no longer residing at the facility. LPA conducted a records review of resident shower and laundry list. The memory care residents have their bedding washed on their shower days, at a frequency of two (2) times per week. Per an interview with Executive Director Mary the Caregivers are responsible for laundry if there is additional cleaning needed then care staff are to take care of it. Based on observations, and interviews the allegation of staff are not providing adequate laundry services is unsubstantiated. Regarding the allegation of facility is not providing residents with adequate housekeeping services. It was alleged that the facility was short staffed and that there was no housekeeping staff. Per an interview with Raul there is currently 2 two (2) housekeeping staff, as there was three (3) but recently lost one. The housekeeping staff are responsible for cleaning resident rooms once a week, on their assigned day. In the resident rooms tasks consists of emptying the trash, cleaning the bathroom, dusting, mopping and any other identified issues or requests. Housekeeping staff are not responsible for laundry. It is estimated that there a total of 7-9 resident rooms being cleaned each day, in addition to the common areas, bathrooms, activity rooms, hallways being vacuumed and memory care dining. Per interviews with staff all items needed (broom, mop, mop buckets dust pan, towels, cleaners, paper goods) to complete the tasks assigned are available for use. Per an interview with Raul the facility is contracted with a company that provides all cleaners, disinfectants and soaps, that are delivered every Monday. Per interview with residents revealed that the rooms are cleaned once a week required, and there are times when the trash does need to be emptied they can ask and staff with take care of it. Based on observations and interviews the allegation of facility is not providing residents with adequate laundry services is unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred.
An exit interview was conducted and a copy of this report was provided to Mary McClure, Executive Director. |