331880776-6-5-2024-18-AS-JDHS-D5ZPJN-20240607112150

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331880776
Report Date: 06/05/2024
Date Signed: 06/05/2024 04:18:34 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2024 and conducted by Evaluator Jacqueline Shaw Ross

COMPLAINT CONTROL NUMBER: 18-AS-20240514092410

FACILITY NAME:	WESTMONT OF RIVERSIDE		FACILITY NUMBER:	331880776
ADMINISTRATOR:	MONYA HENRY		FACILITY TYPE:	740
ADDRESS:	17050 ARNOLD DRIVE		TELEPHONE:	(951) 697-2100
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92518
CAPACITY:	225	CENSUS: 190	DATE:	06/05/2024
		UNANNOUNCED	TIME BEGAN:	03:55 PM
MET WITH:	Monya Henry, Executive Director		TIME COMPLETED:	04:20 PM

ALLEGATION(S):

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Facility is increasing rent more than 10%.

INVESTIGATION FINDINGS:

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On 6/5/2024, Licensing Program Analyst (LPA) Jacqueline Shaw Ross conducted a visit to the facility to deliver findings on the above allegation. LPA met with Monya Henry, Executive Director, and explained the purpose of the visit.

During the course of the investigation, LPA conducted interviews with Executive Director, Monya Henry, Resident #1 (R1), and additional witness.

On 5/14/2024 CCLD received a complaint alleging that the facility is increasing rent more than 10% for Resident #1 (R1). It was reported that the facility is increasing R1's rent after multiple increases in September 2023, February 2024, and another rent increase will be in July 2024. Information obtained from interviews indicated that additional witness acknowledged the rate increase letters were given 60 days in advance of the increase, but feel the rate increases are too high and too frequent.

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Jazmond D Harris	TELEPHONE: (951) 248-0318
LICENSING EVALUATOR NAME: Jacqueline Shaw Ross	TELEPHONE: (951) 204-7107
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20240514092410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WESTMONT OF RIVERSIDE	FACILITY NUMBER: 331880776
	VISIT DATE: 06/05/2024

NARRATIVE

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LPA obtained copies of the rate increase letters that were given to R1’s family. The rate increase letters were dated 4/26/2024, 2/7/2023, and 8/9/2022. The letters included a general explanation of the reason for increase. LPA was provided a copy of the Admission Agreement signed and dated by R1. Witness was present at the signing of the Admission's Agreement. Review of the signed admissions agreement specifically state facility may increase the rate for monthly fees upon sixty days’ written notice. In the event of a rate increase, the Community will include with the notice the amount of the increase, reasons for the increase and a general description of the additional costs that the Community incurred that led to the increase.

Based on the information obtained, the allegation of facility is increasing rent more than 10% has been investigated and found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis.

An exit interview was conducted with Monya Henry, Executive Director and a copy of this report was provided.

SUPERVISOR'S NAME: Jazmond D Harris	TELEPHONE: (951) 248-0318
LICENSING EVALUATOR NAME: Jacqueline Shaw Ross	TELEPHONE: (951) 204-7107
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024

LIC9099 (FAS) - (06/04)

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