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13 | On 6/21/2023, Licensing Program Analyst (LPA), Chinwe Nwogene conducted an unannounced visit to conclude the complaint investigation into the allegation listed above. LPA met with Clinical Care Coordinator, Azizi Baranauskas who was informed of the purpose of the visit. During the investigation, staff was interviewed, and resident’s file was reviewed.
Regarding the allegation “Facility is charging resident additional fees to choose preferred pharmacy”, it was alleged facility is charging residents fee to use out pharmacy. LPA interviewed staff who stated facility has a pharmacy the facility uses. Staff acknowledged facility charges residents a fee when a resident uses an outside pharmacy and it’s included in the resident’s admission agreement. Staff stated resident was in an all-inclusive rate when resident was admitted in the facility. Meaning the resident outside pharmacy fee was waved for the first and second year. Staff stated the outside pharmacy fee went into effect on the third year and the resident’s responsible party was given notice months in advance. Resident’s Responsible Party declined LPA’s request for interview. Resident’s admission agreement was reviewed. Resident’s admission agreement revealed use of outside pharmacy fee was included in the agreement.
Based on LPA’s interviews with staff, and resident’s file review, there is not enough evidence to support the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report was reviewed with and provided to Azizi Baranauskas. |