331880924-7-20-2023-18-AS-JESL-CU8SAD-20230730134212

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331880924
Report Date: 07/20/2023
Date Signed: 07/20/2023 10:04:30 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/12/2023 and conducted by Evaluator Janira Arreola

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20230712121418

FACILITY NAME:	CITRUS PLACE		FACILITY NUMBER:	331880924
ADMINISTRATOR:	SPENCER, LORI		FACILITY TYPE:	740
ADDRESS:	7898 CALIFORNIA AVENUE		TELEPHONE:	(951) 687-2241
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92504
CAPACITY:	140	CENSUS: 107	DATE:	07/20/2023
		UNANNOUNCED	TIME BEGAN:	08:48 AM
MET WITH:	Memory Care Director, Megan Snell		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Staff did not maintain a comfortable temperature at all times for residents in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to investigate the above allegations. LPA met with Memory Care Director, Megan Snell who was informed of the purpose of the visit and spoke with executive director over the phone Lori Spencer. During the visit, LPA conducted interviews,records reviews, and conducted a tour of the facility.

It was alleged that on 7/11/2023 the facility lobby, kitchen and dinning area was 90 degrees. It was alleged that facility management stated the air conditioning system was "too costly" to fix and that staff were using fans to cool down the dining room. It was also noted that air conditioning in resident rooms were functioning during this time.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Joel Esquivel	TELEPHONE: (951) 202-5067
LICENSING EVALUATOR NAME: Janira Arreola	TELEPHONE: 951-248-2222
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20230712121418

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: CITRUS PLACE	FACILITY NUMBER: 331880924
	VISIT DATE: 07/20/2023

NARRATIVE

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During the time of the visit LPA conducted a tour of the facility and observed comfortable temperature in the facility lobby and attached dining area. LPA observed temperature reading 74F at the time of the visit on air conditioning display in facility lobby. At the time of the visit LPA observed residents in the dining area eating breakfast and did not observe any health or safety risks. LPA interviewed (5) staff during the time of the visit. LPA found that the staff confirmed the facility air conditioning was not working around the beginning of the month and the facility had placed fans and portable air conditioning units in the affected areas. All (5) staff stated that no residents had complained of the temperature and no residents were experiencing heat related symptoms. LPA was informed that the staff were monitoring the temperature in the facility during this time until the air conditioner was fixed to produce a comfortable temperature that did not drop below 84F. LPA was informed by staff that residents also were encouraged during this time to dine in their rooms where the air conditioning was working. LPA was informed by staff that there is a plan to get a component repaired and was provided an invoice for labor that is scheduled and was conducted when the air conditioning stopped working.

Based on the above information the facility took steps to ensure the residents were provided with comfortable temperature and have a plan to fix the issue long term. Therefore the allegation is unsubstantiated. A finding that is unsubstantiated means the allegation may be valid, but the preponderance the evidence standard has not been met.

An exit interview was conducted with the executive director over the phone and the staff, Megan Snell where this report was reviewed and provided to them.

SUPERVISOR'S NAME: Joel Esquivel	TELEPHONE: (951) 202-5067
LICENSING EVALUATOR NAME: Janira Arreola	TELEPHONE: 951-248-2222
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2023

LIC9099 (FAS) - (06/04)

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