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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880924
Report Date: 11/19/2024
Date Signed: 11/19/2024 04:21:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/21/2023 and conducted by Evaluator Joseph Alejandre
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20230621124927
FACILITY NAME:CITRUS PLACEFACILITY NUMBER:
331880924
ADMINISTRATOR:SPENCER, LORIFACILITY TYPE:
740
ADDRESS:7898 CALIFORNIA AVENUETELEPHONE:
(951) 687-2241
CITY:RIVERSIDESTATE: CAZIP CODE:
92504
CAPACITY:140CENSUS: 117DATE:
11/19/2024
UNANNOUNCEDTIME BEGAN:
12:01 PM
MET WITH:Vicky TorresTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Facility is not serving meals in a timely manner.
Facility is overcooking the residents food.
Facility serving food to residents that is not of quality.
Facility does not ensure that an adequate amount of food is available to residents.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Joseph Alejandre and Kimberly Lyman made an unannounced visit to continue the investigation into the allegations listed above. LPAs met with Executive Director Vicky Torres and explained the reason for the visit. LPAs interviewed the Executive Director and staff and residents. LPAs and the Executive Director toured the facility. The investigation into the allegation, facility is not serving meals in a timely manner revealed the following. LPA was at the facility and observed breakfast and lunch being served on November 19, 2024. It was alleged that residents wait up to an hour before being served. LPA observed 12 residents having breakfast. 6 residents interviewed during breakfast reported receiving their food within 10 minutes of ordering. 4 out of 4 staff interviewed reported residents in the dining room in assisted living receive their food within 5 to 15 minutes of ordering. LPA observed 31 residents having lunch. LPA observed that residents were served food within 15 minutes of sitting down. 6 out of 6 residents interviewed during lunch reported that they never had to wait more than 15 minutes for a meal.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 18-AS-20230621124927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: CITRUS PLACE
FACILITY NUMBER: 331880924
VISIT DATE: 11/19/2024
NARRATIVE
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 Based on the information gathered during the investigation the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

The investigation into the allegation, facility is overcooking residents food, revealed the following. LPA and the Executive Chef toured the kitchen. LPA observed the kitchen is clean and organized. LPA observed a 2 day perishable and a 7 day non-perishable food supply on hand in the kitchen. LPA observed the kitchen staff preparing lunch, LPA observed meals being served to residents in the assisted living dining room. 12 out of 12 residents interviewed reported they enjoyed lunch, and it was not overcooked. !2 out of 12 residents interviewed reported they have not been served overcooked food. The Executive Chef reported that standard restaurant practices are used and the quality of the food is checked at each meal and none of the food served to residents is overcooked. 3 out of 3 kitchen staff interviewed reported that none of the food is overcooked. None of the evidence gathered corroborates the allegation, therefore the allegation is deemed, unsubstantiated, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

The investigation into the allegation, facility is serving food to residents that is not of qualify, revealed the following. LPA and the Executive Chef toured the kitchen. LPA observed the kitchen is clean and organized. LPA observed a 2 day perishable and a 7 day non-perishable food supply on hand in the kitchen. LPA observed the refrigerator and freezer are kept at the required temperature. LPA observed the kitchen staff preparing lunch, LPA observed meals being served to residents in the assisted living dining room. 12 out of 12 residents interviewed reported they enjoyed lunch, and it was not overcooked. 8 out of 12 residents interviewed reported they like the food and have no issues with the food. 4 out of 12 residents reported they would like a bigger selection of food and thought the food could be a little better, but still enjoyed the food. The Executive Chef reported that standard restaurant practices are used, and the quality of the food is checked at each meal and all of the food served to residents is of good quality. 3 out of 3 kitchen staff interviewed reported that the food served is of good quality. The Executive Chef reported that the facility gets the food from a food distribution company and a produce company, deliveries arrive 3 days a week. The Executive Chef reported only quality ingredients are used to prepare the meals. None of the evidence gathered corroborates the allegation, therefore the allegation is deemed, unsubstantiated, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 18-AS-20230621124927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: CITRUS PLACE
FACILITY NUMBER: 331880924
VISIT DATE: 11/19/2024
NARRATIVE
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The investigation into the allegation, facility does not ensure that an adequate amount of food is available to residents, revealed the following. LPA observed breakfast and lunch being served to residents. LPA observed kitchen staff preparing lunch for residents. LPA observed in the bistro next to the dining room a counter with ice water and fresh fruit available to residents. The Executive Chef reported that the fresh fruit and water is available from 7 am to 7 pm. The Executive Chef reported that from breakfast time until 7 pm kitchen staff are available and will prepare food for any resident upon request. 3 out of 3 staff interviewed reported that some residents will order food in between scheduled mealtimes but only around once a week. 12 out of 12 residents interviewed reported they are given enough food and have no issues with getting snacks in between meals. LPA observed all meals being served are on a standard 9-inch plate. LPA observed all the meals served at breakfast and lunch had a full plate. For breakfast residents had the choice of eggs prepared any style along with choice of breakfast meat and toast or hot or cold cereal. For lunch residents had a choice of Swiss steak or chicken along with mashed potatoes and vegetables. For lunch a cup of soup or salad was served along with the entrée. Residents have their choice of beverage. None of the evidence gathered corroborates the allegation, therefore the allegation is deemed, unsubstantiated, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and a copy of the report provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3