331880947-11-19-2025-18-AS-RORN-DP8LZR-20251210081223

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331880947
Report Date: 11/19/2025
Date Signed: 11/19/2025 04:10:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2021 and conducted by Evaluator Deborah Lee

COMPLAINT CONTROL NUMBER: 18-AS-20210407143716

FACILITY NAME:	ROY'S DESERT SPRINGS ADULT RESIDENTIAL CARE		FACILITY NUMBER:	331880947
ADMINISTRATOR:	ARNETT, KIMBERLY		FACILITY TYPE:	735
ADDRESS:	19531 MCLANE ST		TELEPHONE:	(760) 778-2083
CITY:	NORTH PALM SPRINGS	STATE: CA	ZIP CODE:	92258
CAPACITY:	92	CENSUS: 80	DATE:	11/19/2025
		UNANNOUNCED	TIME BEGAN:	12:05 PM
MET WITH:	Alex Ogle		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff pushed a resident
Staff falsified document(s)

INVESTIGATION FINDINGS:

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On November 19, 2025, the Department of Social Services staff conducted an unannounced visit to this facility to continue investigation of the above allegations and to deliver findings. The Department was met by Alex Ogle, Administrator and the purpose of the visit was explained.
Investigation consisted of the following:
On April 19, 2021, the Department conducted an unannounced initial visit to the facility to investigate the complaint allegations mentioned above. During the visit, it was determined that the complaint required further investigation. Additionally, at time of visit, the Department obtained the following pertinent documents: Unusual Incident Reports (dated: 4/14/21, 4/12/21, 4/6/21, 4/1/21, 3/25/21, 2/21/21), Building Incident Report (dated: 4/12/21).
On November 19, 2025 the Department requested and obtain the following documents: Staff roster (dated:11/19/25), Client Roster (dated: 11/19/25), staff training on client’s rights/personal Rights (dated:1/31/25) and shift report (dated 12/19/20) . The Department conducted interviews with 5 staff (S3-S7) and Administrator (A1). The Department interviewed 5 clients (C2-C6).
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20210407143716

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: ROY'S DESERT SPRINGS ADULT RESIDENTIAL CARE	FACILITY NUMBER: 331880947
	VISIT DATE: 11/19/2025

NARRATIVE

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The investigation revealed the following:

Allegation: Staff pushed a resident.

The detail of the complaint alleges that C1 was “assaulted” by S1 and S2 witnessed the assault.

On November 19, 2025, at 1:27pm, the Department interviewed Alex Ogle (A1) who denied the allegation stating there is no report or evidence of C1 being “assaulted.”

On November 19, 2025, between 1:30pm and 3:00pm, the Department interviewed 5 staff (S3-S7) regarding the allegation. S1 and S2 no longer work at the facility. Of those interviewed, 2 out of 5 could not provide any input on this allegation because they were not employed during that time. 3 out of 5 were around during that time period but denied that there was an “assault” on a client in their care. 5 out of 5 stated that they have never hit or pushed any of the clients in care and 5 out of 5 staff interviewed stated that they have had client’s rights and CPI training.

On November 19, 2025, between 3:00pm and 3:30pm the Department interviewed 5 clients (C2-C6). The Department could not interview C1 as C1 no longer lives at the facility as of 4/19/21. Of those interviewed, 5 out of 5 stated that staff treats them well and staff have never hit or pushed them nor have they witnessed any other staff hit or push a client.

On November 19, 2025, the Department reviewed and evaluated the following documents: Unusual Incident Reports (dated: 4/14/21, 4/12/21, 4/6/21, 4/1/21, 3/25/21, 2/21/21), Building Incident Report (dated: 4/12/21), which showed that the facility handled the incident in an appropriate manner and followed reporting requirements, Personal Rights training (dated 1/25/25), Employee Expectation training (dated 4/5/25)

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20210407143716

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: ROY'S DESERT SPRINGS ADULT RESIDENTIAL CARE	FACILITY NUMBER: 331880947
	VISIT DATE: 11/19/2025

NARRATIVE

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Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation: Staff falsified document(s)

The detail of the complaint alleges that documentation regarding the incident was falsified by facility staff

On November 19, 2025, at 1:27pm, the Department interviewed Alex Ogle (A1), who denied the allegation stating there is no evidence to suggest that documents were falsified.

On November 19, 2025, between 1:30pm and 3:00pm, the Department interviewed 5 staff (S3-S7) regarding the allegation. S1 and S2 no longer work at the facility. Of those interviewed, 5 out of 5 could not provide any input on this allegation, however, 5 out of 5 stated that they have never falsified any documents nor have knowledge of any other staff falsifying documents.

On November 19, 2025, during the review process, the Department did not find any indication that documents were falsified.

Based on the information gathered there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

There were no deficiencies cited during today's visit. Exit interview conducted and copy of report provided.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 11/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025

LIC9099 (FAS) - (06/04)

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