331880947-8-21-2024-18-AS-TDAN-D8EUS5-20240823154947

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331880947
Report Date: 08/21/2024
Date Signed: 08/21/2024 10:26:30 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2023 and conducted by Evaluator Sara Martinez

COMPLAINT CONTROL NUMBER: 18-AS-20230809151322

FACILITY NAME:	ROY'S DESERT SPRINGS ADULT RESIDENTIAL CARE		FACILITY NUMBER:	331880947
ADMINISTRATOR:	NTEKIM, JONES		FACILITY TYPE:	735
ADDRESS:	19531 MCLANE ST		TELEPHONE:	(760) 778-2083
CITY:	NORTH PALM SPRINGS	STATE: CA	ZIP CODE:	92258
CAPACITY:	92	CENSUS: 90	DATE:	08/21/2024
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Alexander Ogle - Residential Program Administrator		TIME COMPLETED:	09:45 AM

ALLEGATION(S):

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Staff spoke inappropriately to a resident in the presence of residents.
Staff were inappropriately engaged in the presence of resident in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sara Martinez arrived unannounced to the facility to conclude the investigation into the allegation listed above. LPA met with Residential Program Administrator Alexander Ogle and explained the purpose of the visit. LPA’s complaint investigation consisted of a tour of the interior/exterior areas of the facility, observations, interviews with staff and residents, and records review of requested pertinent documents.

Regarding the allegation “Staff spoke inappropriately to a resident in the presence of residents” it was reported Staff One (S1) had reprimanded Client One (C1) in front of other clients and staff and had threatened to drop C1 from S1’s group sessions. LPA interviewed five (5) out of (5) clients who denied witnessing S1 speak inappropriately or yell at C1 or other clients in care. Interview with S1 revealed S1 does not yell at the clients. S1 reported they did not threaten to drop C1 from S1’s group sessions and there is no way to force a client to attend group sessions. Interview with Residential Program Administrator Ogle revealed S1 never said that C1 would be dropped from the program. The program is Medi-Cal funded and if the client missed treatment for 30 days C1 would be dropped by the insurance.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tricia Danielson
LICENSING EVALUATOR NAME: Sara Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20230809151322

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: ROY'S DESERT SPRINGS ADULT RESIDENTIAL CARE	FACILITY NUMBER: 331880947
	VISIT DATE: 08/21/2024

NARRATIVE

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LPA made several attempts to contact C1 to conduct an interview but call back requests were not returned. Interviews with three (3) out of (4) staff members denied witnessing S1 yell or speak inappropriately to C1 in the presence of clients. Interview with Staff Two (S2) revealed C1 had told S2 no one was present during the interaction between S1 and C1.

Regarding the allegation “Staff were inappropriately engaged in the presence of resident in care” it was reported Client Two (C2) had witnessed S1 conduct inappropriate actions with another staff on facility property. LPA conducted an Interview with C2 who denied witnessing anything inappropriate happening between S1 and a staff member. Interview with five (5) residents denied witnessing S1 engaging in inappropriate actions with either staff or clients. S1 denied allegations of engaging inappropriately with staff or clients. Interview with three (3) out of four (4) staff revealed they did not witness S1 engage in inappropriate acts with staff or clients.

Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided to Residential Program Administrator Ogle.

SUPERVISORS NAME: Tricia Danielson
LICENSING EVALUATOR NAME: Sara Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2024

LIC9099 (FAS) - (06/04)

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