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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880947
Report Date: 08/21/2024
Date Signed: 08/21/2024 10:27:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2023 and conducted by Evaluator Sara Martinez
COMPLAINT CONTROL NUMBER: 18-AS-20230810085421
FACILITY NAME:ROY'S DESERT SPRINGS ADULT RESIDENTIAL CAREFACILITY NUMBER:
331880947
ADMINISTRATOR:NTEKIM, JONESFACILITY TYPE:
735
ADDRESS:19531 MCLANE STTELEPHONE:
(760) 778-2083
CITY:NORTH PALM SPRINGSSTATE: CAZIP CODE:
92258
CAPACITY:92CENSUS: 90DATE:
08/21/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Alexander Ogle - Residential Program AdministratorTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Staff yelled at resident.
Staff does not treat resident with dignity and respect.
Staff disclosing residents personal information in presence of other residents.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sara Martinez arrived unannounced to the facility to conclude the investigation into the allegation listed above. LPA met with Residential Program Administrator Alexander Ogle and explained the purpose of the visit. LPA’s complaint investigation consisted of a tour of the interior/exterior areas of the facility, observations, interviews with staff and residents, and records review of requested pertinent documents.

Regarding the allegation “Staff yelled at resident”, it was reported Staff One (S1) had reprimanded Client One (C1) in front of other clients and staff. LPA interviewed five (5) out of (5) clients who denied witnessing S1 yell at C1 or other clients in care. Interview with S1 revealed S1 denied yelling at C1 or other clients. LPA made several attempts to contact C1 to conduct an interview but call back requests were not returned. Interviews with three (3) out of four (4) staff members denied witnessing S1 yell or speak inappropriately to C1 in the presence of clients.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tricia Danielson
LICENSING EVALUATOR NAME: Sara Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20230810085421
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ROY'S DESERT SPRINGS ADULT RESIDENTIAL CARE
FACILITY NUMBER: 331880947
VISIT DATE: 08/21/2024
NARRATIVE
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Regarding the allegation “Staff does not treat resident with dignity and respect”, it was reported C1 was upset that S1 yelled at C1 in the presence of staff and clients due to missing group sessions. Interview with five (5) out of (5) clients denied S1 not treating the clients with dignity and respect. Interview with S1 revealed they have maintained a professional relationship with C1 and the other clients in care. S1 reported when they informed C1 about missing counseling sessions S1 did not yell at C1. Interviews with three (3) out of four (4) staff members denied witnessing S1 not treat C1 or other clients in care with dignity and respect.

Regarding the allegation “Staff disclosing residents personal information in presence of other residents”, it was reported S1 had told C1 they had missed a group meeting in the presence of clients and staff. Interview with five (5) out of (5) clients denied hearing S1 disclose personal information regarding C1. Five (5) out of five (5) clients do not feel staff disclose personal information in the presence of other residents. Interview with S1 revealed they have not disclosed a client's personal information in the presence of other clients. Interviews with three (3) out of four (4) staff members denied witnessing S1 yell or speak inappropriately to C1 in the presence of clients. Interview with Staff Two (S2) revealed C1 had told S2 no one was present during the interaction between S1 and C1.

Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided to Residential Program Administrator Ogle.
SUPERVISORS NAME: Tricia Danielson
LICENSING EVALUATOR NAME: Sara Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2