<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880972
Report Date: 04/27/2025
Date Signed: 04/28/2025 08:38:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2023 and conducted by Evaluator Lizeth Villegas
COMPLAINT CONTROL NUMBER: 18-AS-20230123091212
FACILITY NAME:A BRIGHTER HORIZON ADULT RESIDENTIAL INCFACILITY NUMBER:
331880972
ADMINISTRATOR:GARCIA, PORTIAFACILITY TYPE:
735
ADDRESS:1731 STEINBECK AVETELEPHONE:
(951) 287-9525
CITY:SAN JACINTOSTATE: CAZIP CODE:
92583
CAPACITY:4CENSUS: 4DATE:
04/27/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Licensee Portia GarciaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff verbally abuse resident.
Facility staff hit resident.
Facility staff broke resident's personal property.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 4/27/25 at 8:00 am Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit to render complaint findings. LPA met with Licensee (L1) Portia Garcia as the purpose of today’s visit was explained.

The investigation consisted of the following: On 4/26/25 LPA Villegas obtained copies of the staff and client roster, and copies of the following documents for client #1 (C1) face sheet, admission agreement dated: 4/7/2022, Physicians report dated: 06/12/24, medication list, inventory chart, individual service plan dated: 07/19/24, Semiannual behavioral progress report dated: 07/06/2024, Inland regional center IPP dated:3/19/24, and incident reports dated 01/09/24, 10/08/24, 4/2/25, 4/14/25, suspension notification dated 4/16/25, criminal protection order dated 4/4/25, request for administrative expulsion hearing dated 4/16/25, IEP team meeting dated 4/15/25. On 4/26/25 from 9:00 am- 12pm LPA conducted Interviews with Licensee (L1), staff #1-3 (S1-S3), and client # 1 (C1). On 4/26/25 LPA unable to conduct interviews with clients #2-4 (C2-C4) due to communication barrios.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 18-AS-20230123091212
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: A BRIGHTER HORIZON ADULT RESIDENTIAL INC
FACILITY NUMBER: 331880972
VISIT DATE: 04/27/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
 On 4/26/25 from 12pm-1pm LPA conducted interviews with witness #1-3 (W1-W3), and on 4/26/25 at 2pm LPA conducted a tour of the facility. On 4/27/25 LPA received copies of crisis prevention intervention (CPI) training for facility staff, and on 4/27/25 LPA conducted a review of C1’s file.
The investigation revealed the following:

Allegation: Facility staff verbally abuse resident.

It is being alleged that client in care is verbally abused by staff daily. On 4/26/25 from 9:00 am- 12pm LPA conducted Interview with L1 regarding the allegation above, L1 denied the allegation above and reported L1 would investigate if a client reported any verbal abuse from staff. On 4/26/25 from 9:00 am- 12 pm LPA conducted Interviews with S1-S3 regarding the allegation above, 3 of 3 staff interviewed denied the allegation above and reported speaking to clients with respect. Per 3 of 3 staff interviewed, licensee would be notified if a client were to report abuse. On 4/26/25 from 9:00 am- 12pm LPA conducted Interview with C1 regarding the allegation above, C1 denied the allegation above and reported being treated well by facility staff. On 4/26/25 LPA unable to conduct interviews with C2-C4 due to communication barrios. On 4/26/25 from 12pm-1pm LPA conducted interviews with W1-W3 regarding the allegation above, 3 of 3 witnessed interviewed denied the allegation above and reported not having any health or safety concerns with the care being provided at the facility. On 4/27/25 LPA conducted a review of C1’s IPP dated: 3/19/24, per IPP C1 has disruptive behavior that interferes with social participation on a weekly, becomes angry and aggressive if C1 does not get C1’s way, physical aggression resulting in injury occurred once within 2024, long history of low frustration level alongside emotional outburst. On 4/27/25 LPA conducted a review of Incident reports dated, 03/04/23, 01/19/24, 10/08/2024, and 4/2/25 per incident reports C1 has assaulted facility staff, school staff, and a police officer.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Allegation: Facility staff hit resident.

It is being alleged that client in care is popped and slapped by staff. On 4/26/25 from 9:00 am- 12pm LPA conducted Interview with L1 regarding the allegation above, L1 denied the allegation above. Per L1, C1 has accused L1 of abused in the past and the allegation was unfounded when investigated by the Inland regional center. On 4/26/25 from 9:00 am- 12pm LPA conducted Interviews with S1-S3 regarding the allegation above, 3 of 3 staff interviewed denied the allegation above and reported staff have not observed any bruising

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 18-AS-20230123091212
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: A BRIGHTER HORIZON ADULT RESIDENTIAL INC
FACILITY NUMBER: 331880972
VISIT DATE: 04/27/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
or injury to clients when conducting daily body checks. Per 3 of 3 staff, if any bruising or injury is observed on a client it is documented and reported to licensee right away. On 4/26/25 from 9:00 am- 12pm LPA conducted Interview with C1 regarding the allegation above, C1 denied the allegation above and stated C1 has reported being hit by facility staff when it was not true. On 4/26/25 LPA unable to conduct interviews with C2-C4 due to communication barrios. On 4/26/25 from 12pm-1pm LPA conducted interviews with W1-W3 regarding the allegation above, 3 of 3 witnessed interviewed denied the allegation above and reported not having any health or safety concerns with the care being provided at the facility. On 4/27/25 LPA conducted a review of C1’s IPP dated: 3/19/24, per IPP C1 has disruptive behavior that interferes with social participation on a weekly, becomes angry and aggressive if C1 does not get C1’s way, physical aggression resulting in injury occurred once within 2024, long history of low frustration level alongside emotional outburst. On 4/27/25 LPA conducted a review of Incident reports dated, 03/04/23, 01/19/24, 10/08/2024, and 4/2/25 per incident reports C1 has assaulted facility staff, school staff, and a police officer. On 4/27/25 LPA observed facility staff to have CPI training, per staff the last time CPI was used was in October 2024 when C1 hit facility staff in the face. LPA observed incident report dated 10/08/2024 was sent to the department.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Allegation: Facility staff broke resident's personal property.

It is being alleged that on 1/22/23 staff broke the C1s tablet. On 4/26/25 from 9:00 am- 12pm LPA conducted Interview with L1 regarding the allegation above, L1 denied the allegation above and reported arriving to the facility after C1 had already broken tablet. On 4/26/25 from 9:00 am- 12pm LPA conducted Interviews with S1-S3 regarding the allegation above, 3 of 3 staff interviewed denied the allegation above. On 4/26/25 from 9:00 am- 12pm LPA conducted Interview with C1 regarding the allegation above, C1 denied the allegation above. On 4/26/25 LPA unable to conduct interviews with C2-C4 due to communication barrios. On 4/26/25 from 12pm-1pm LPA conducted interviews with W1-W3 regarding the allegation above, 3 of 3 witnessed interviewed denied the allegation above. On 4/27/25 LPA conducted a review of C1’s IPP dated: 3/19/24, per IPP when upset C1 will damage property.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and a copy of this report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3