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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880972
Report Date: 04/27/2025
Date Signed: 04/28/2025 08:37:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2024 and conducted by Evaluator Lizeth Villegas
COMPLAINT CONTROL NUMBER: 18-AS-20241015134809
FACILITY NAME:A BRIGHTER HORIZON ADULT RESIDENTIAL INCFACILITY NUMBER:
331880972
ADMINISTRATOR:GARCIA, PORTIAFACILITY TYPE:
735
ADDRESS:1731 STEINBECK AVETELEPHONE:
(951) 287-9525
CITY:SAN JACINTOSTATE: CAZIP CODE:
92583
CAPACITY:4CENSUS: 4DATE:
04/27/2025
UNANNOUNCEDTIME BEGAN:
08:01 AM
MET WITH:Licensee Portia GarciaTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Client sustained an unexplained injury while in care.
INVESTIGATION FINDINGS:
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On 4/27/25 at 8:00 am Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit to render complaint findings. LPA met with Licensee (L1) Portia Garcia as the purpose of today’s visit was explained.

The investigation consisted of the following: On 4/26/25 LPA Villegas obtained copies of the staff and client roster, and copies of the following documents for client #1 (C1) face sheet, admission agreement dated: 4/7/2022, Physicians report dated: 06/12/24, medication list, inventory chart, individual service plan dated: 07/19/24, Semiannual behavioral progress report dated: 07/06/2024, Inland regional center IPP dated:3/19/24, and incident reports dated 01/09/24, 10/08/24, 4/2/25, 4/14/25, suspension notification dated 4/16/25, criminal protection order dated 4/4/25, request for administrative expulsion hearing dated 4/16/25, IEP team meeting dated 4/15/25. On 4/26/25 from 9:00 am- 12pm LPA conducted Interviews with Licensee (L1), staff #1-3 (S1-S3), and client # 1 (C1). On 4/26/25 LPA unable to conduct interviews with clients #2-4 (C2-C4) due to communication barrios. On 4/26/25 from
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20241015134809
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: A BRIGHTER HORIZON ADULT RESIDENTIAL INC
FACILITY NUMBER: 331880972
VISIT DATE: 04/27/2025
NARRATIVE
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12pm-1pm LPA conducted interviews with witness #1-3 (W1-W3), and on 4/26/25 at 2pm LPA conducted a tour of the facility. On 4/27/25 LPA received copies of crisis prevention intervention (CPI) training for facility staff. On 4/27/25 LPA conducted a review of C1’s file.

The investigation revealed the following:

Allegation: Client sustained an unexplained injury while in care.

It is being alleged that client arrived at class on 10/09/2024 with bruising and swelling to the face. On 4/26/25 from 9:00 am- 12pm LPA conducted Interview with L1 regarding the allegation above, L1 denied the allegation above. Per L1, C1 has accused L1 of abused in the past and the allegation was unfounded when investigated by the Inland regional center. On 4/26/25 from 9:00 am- 12pm LPA conducted Interviews with S1-S3 regarding the allegation above, 3 of 3 staff interviewed denied the allegation above and reported staff have not observed any bruising or injury to clients when conducting daily body checks. Per 3 of 3 staff, if any bruising or injury is observed on a client it is documented and reported to licensee right away. On 4/26/25 from 9:00 am- 12pm LPA conducted Interview with C1 regarding the allegation above, C1 denied the allegation above and stated C1 has reported being hit by facility staff when it was not true. On 4/26/25 LPA unable to conduct interviews with C2-C4 due to communication barrios. On 4/26/25 from 12pm-1pm LPA conducted interviews with W1-W3 regarding the allegation above, 3 of 3 witnessed interviewed denied the allegation above and reported not having any health or safety concerns with the care being provided at the facility. On 4/27/25 LPA conducted a review of C1’s Individual service plan dated: 07/19/24, per individual service plan C1 has self-injurious behaviors, current average is hitting head with hands, bangs head on floor, bites self, and hits windows.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of the report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2