331880972-4-27-2025-18-AS-RORN-DGENJS-20250506103049

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331880972
Report Date: 04/27/2025
Date Signed: 04/27/2025 02:32:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2023 and conducted by Evaluator Wendy Gibbs

COMPLAINT CONTROL NUMBER: 18-AS-20230417162522

FACILITY NAME:	A BRIGHTER HORIZON ADULT RESIDENTIAL INC		FACILITY NUMBER:	331880972
ADMINISTRATOR:	GARCIA, PORTIA		FACILITY TYPE:	735
ADDRESS:	1731 STEINBECK AVE		TELEPHONE:	(951) 287-9525
CITY:	SAN JACINTO	STATE: CA	ZIP CODE:	92583
CAPACITY:	4	CENSUS: 4	DATE:	04/27/2025
		UNANNOUNCED	TIME BEGAN:	08:04 AM
MET WITH:	Portia Garcia		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Client sustained multiple unexplained injuries while in care

INVESTIGATION FINDINGS:

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On 04/27/2025, Licensing Program Ananlyst (LPA), Wendy Gibbs, conducted a subsequent unannounced complaint visit to the facility listed above. LPA met with Adminstrator/Licensee, Portia Garcia, and the purpose of today’s visit was explained. LPA was granted entry.
The investigation consisted of the following:
During a subsequnt visit conducted on 04/27/25, LPA recieved copies of Staff's CPI training.
During a subsequent visit conducted on 04/26/2025, LPA toured the facility, interviewed Staff S1-4, interviewed Client C1, interviewed Client C2-C4’s Responsible Party W1-W3, and received documents pertinent to the investigation. The following documents were received and reviewed Client Face Sheet, Admission Agreement (dated 09/09/21), Physician’s Report (dated 06/12/24), Individual Program Plan (IPP) (dated 04/08/24), and Special Incident Reports (SIR).
During the initial visit conducted on 04/25/23, by LPA’s, Yolanda Delgado and Kathleen Banrasavong, interviewed one (1) staff and requested and obtained copies of pertinent documentation.
The investigation revealed the following:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 18-AS-20230417162522

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: A BRIGHTER HORIZON ADULT RESIDENTIAL INC	FACILITY NUMBER: 331880972
	VISIT DATE: 04/27/2025

NARRATIVE

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Allegation: Client sustained multiple unexplained injuries while in care
The allegation alleges that a Client was observed with multiple bruises on their legs.
During the facility visit, LPA observed Client C1 assist staff with bringing laundry downstairs. LPA observed C1 walking toes and lose balance as they walked by a cabinet and bumped into it.
During record review, LPA received and reviewed an incident report for C1 dated 04/20/2024, stating that on 04/18/2024, the Administrator received a call from the regional center informing them the school reported bruising on C1’s legs. Staff stated, in the report, that they did not observe bruising in the morning before C1 left for school. The incident report indicated a video call was conducted with the regional center and one bruise was observed on the back of C1’s thigh. Additionally, LPA received and reviewed C1’s Inland Regional Center (IRC) Person/Family Centered Planning Individual Program Plan (IPP) Summary Sheet dated 04/08/2024, that states on page 5 under Personal and Emotional Growth that C1 “will sometimes have bruising from repeatedly waking into things, but it is not intentional.”
During interviews conducted on 04/26/25 between 9AM and 12PM, with Staff S1-S4, were asked how often body checks are conducted on clients, four (4) out of four (4) stated body checks are conducted daily and if anything is observed it is documented on the form. Additionally, during interviews with, S1-S3 stated C1 has a history of walking on their toes and frequently loses their balance and bumps into things.
During interviews with Client C2, was asked if staff have hurt them, C2 stated staff

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 18-AS-20230417162522

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: A BRIGHTER HORIZON ADULT RESIDENTIAL INC	FACILITY NUMBER: 331880972
	VISIT DATE: 04/27/2025

NARRATIVE

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have not hit them. Additionally, C2 was asked if they feel safe living in the facility, C2 stated yes, they feel safe there.
During interviews with C1, C3 and C4’s Responsible Party (W1-W3), were asked if they have any concerns regarding their Client living in the facility, three (3) out of three (3) stated they have no concerns with their Client’s residing at the facility. Additionally, they were asked if they have any concerns regarding abuse, three (3) out of three (3) stated they have no concerns regarding abuse.

During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

During today’s visit, LPA did not observe or cite any deficiencies.

An exit interview was conducted with Administrator/Licensee, Portia Garcia, and a copy of this report was provided.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025

LIC9099 (FAS) - (06/04)

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