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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880972
Report Date: 04/27/2025
Date Signed: 04/27/2025 02:33:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2024 and conducted by Evaluator Wendy Gibbs
COMPLAINT CONTROL NUMBER: 18-AS-20240122180735
FACILITY NAME:A BRIGHTER HORIZON ADULT RESIDENTIAL INCFACILITY NUMBER:
331880972
ADMINISTRATOR:GARCIA, PORTIAFACILITY TYPE:
735
ADDRESS:1731 STEINBECK AVETELEPHONE:
(951) 287-9525
CITY:SAN JACINTOSTATE: CAZIP CODE:
92583
CAPACITY:4CENSUS: 4DATE:
04/27/2025
UNANNOUNCEDTIME BEGAN:
08:05 AM
MET WITH:Portia GarciaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Facility staff are not meeting a resident's hygiene needs.
Facility staff are not meeting a resident's personal care needs.
Facility staff are not ensuring that a resident attends medical appointments.
INVESTIGATION FINDINGS:
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On 04/27/2025, Licensing Program Analyst (LPA), Wendy Gibbs, conducted a subsequent unannounced complaint visit to the facility listed above. LPA met with Administrator/Licensee, Portia Garcia, and the purpose of today’s visit was explained. LPA was granted entry into the facility.
The investigation consisted of the following:
During a subsequet visit conducted on 04/27/25, LPA received and reviewed copies of receipts for client visits to the barber shop.
During a subsequent visit conducted on 04/26/2025, LPA toured the facility, interviewed Staff S1, and S3-S5, interviewed Client C1, interviewed Client C2-C4’s Responsible Party W1-W3, and received documents pertinent to the investigation. The following documents were received and reviewed Client Face Sheet, Admission Agreement (dated 04/27/22), Semi-Annual Behavioral Progress Report (dated 07/06/24), Physician’s Report (dated 06/12/24), and Individual Program Plan (IPP) (dated 03/19/24).
During the initial visit conducted on 01/29/2024, by LPA Shaw Ross, conducted interviews with S1, S2, and C1, received and reviewed records.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 18-AS-20240122180735
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: A BRIGHTER HORIZON ADULT RESIDENTIAL INC
FACILITY NUMBER: 331880972
VISIT DATE: 04/27/2025
NARRATIVE
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The investigation revealed the following:
Allegation: Facility staff are not meeting a resident's hygiene needs.
The allegation alleges that the client is always malodorous and smells of feces.
During the facility visit, C1 took a shower preparing for the day. Before C1 got into the shower S1 asked “how many times do you wash your body?” C1 responded “three (3) but I will wash four (4) times.” During an interview with C1, LPA did not smell any malodorous.
During record review, LPA received and reviewed C1’s Admission Agreement dated 04/07/22 that indicated on the second page #5. the facility will provide A. Basic Services: 9. assistance with bathing and personal care as needed. LPA received and reviewed C1’s Physician’s Report dated 06/12/24 that indicates C1 is able to “Bathe self” and “Cares for own toileting needs. During review of C1’s Semi-Annual Behavioral Report dated 07/06/24 states C1 “ can do most of their personal hygiene independently.” Additionally, LPA received and reviewed C1’s Individual Program Plan (IPP) Meeting Summary dated 03/19/2024, that indicated C1 “may need reminders to wear clean clothing.”
During interviews with staff S1, and S3-S5, were asked how Clients are assisted with hygiene needs, four (4) out of four (4) stated three Clients (C2-C4) are assisted with showering and toileting and C1 requires reminders to wash good.
During an interview with C1, was asked if they shower regularly, C1 stated they shower every night unless they have plans and they shower before they go.
During interviews with Clients C2-C4’s Responsible Party (W1-W3), were asked if their Client is assisted with bathing regularly, three (3) out of three (3) stated yes, their Client is assisted with bathing regularly. Additionally, W1-W3 were asked if
SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 18-AS-20240122180735
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: A BRIGHTER HORIZON ADULT RESIDENTIAL INC
FACILITY NUMBER: 331880972
VISIT DATE: 04/27/2025
NARRATIVE
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their Client is assisted with personal hygiene regularly, three (3) out of three (3) stated yes, they are assisted with personal hygiene.

During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Allegation: Facility staff are not meeting a resident's personal care needs.


The allegation alleges that the client is unkempt and the client’s beard is never trimmed.
During the facility visit, LPA observed Clients in clean clothes and faces shaved or beards trimmed and kept. LPA observed Staff assisting Client’s C2-C4 with morning ADL’s, including toileting, bathing, dressing, and grooming.
During record review, LPA reviewed receipts from a barber who cuts Clients C1-C4's hair. LPA reviewed C1's IPP Quarterly Review dated 11/30/2022, that indicates for Self Help C1 “is able to complete ADL’s with some support and reminders.”
During interviews with Staff S1, S3-S5, were asked how Clients are assisted with personal care needs, four (4) out of four (4) stated Client’s are assisted with ADL’s, their hair is trimmed monthly, and they are assisted with shaving regularly.
During an interview with Client C1, was asked if they are assisted with personal care needs regularly, C1 stated they see a barber who cuts their hair and shaves their face.
SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 18-AS-20240122180735
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: A BRIGHTER HORIZON ADULT RESIDENTIAL INC
FACILITY NUMBER: 331880972
VISIT DATE: 04/27/2025
NARRATIVE
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During interviews with Client C2-C4’s Responsible Party (W1-W3), were asked if their Client is assisted with personal care needs, three (3) out of three (3) stated yes, they are assisted with personal care needs.

During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated

Allegation: Facility staff are not ensuring that a resident attends medical appointments.


The allegation alleges they are unsure if Clients are going to medical appointments.

During record review, LPA received and review Provider Consultation and Order Summary that indicates C1 saw their Primary Care Physician on 07/08/24, 08/04/34, 09/08/24, 10/06/24, 11/19/24, 12/02/24, 01/05/25, 02/02/25, and 03/02/25. C1 was seen by an unspecified provider on 08/26/24, 09/24/24, 10/28/24, 12/17/24, 01/14/24, 02/06/25, and 03/02/25. C1 was seen by their psychiatrist on 04/28/24, 06/02/24, and 07/11/24. C1 was seen for foot care on 12/23/24. Additionally, LPA reviewed C1’s scheduled upcoming appointments for the Primary Care Physician on 05/04/25, Psychiatrist on 05/19/2025, and dentist on 05/13/2025.


During interviews with Staff S1, S3-S5, were asked if Clients see a physician regularly, four (4) out of four (4) stated Clients see a physician monthly who makes visits to the home.
SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 18-AS-20240122180735
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: A BRIGHTER HORIZON ADULT RESIDENTIAL INC
FACILITY NUMBER: 331880972
VISIT DATE: 04/27/2025
NARRATIVE
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Durning an interview with Client C1, was asked if they see a physician regularly, C1 stated yes, they see a doctor. During an additional interview conducted on 01/29/2024, C1 stated sometimes they refuse to go to their appointments because they want to stay at school and hang out with friends.
During interviews with Client C2-C4’s Responsible Party W1-W3, were asked if their Client is seen by a physician and dentist regularly, three (3) out of three (3) stated yes they see a physician and dentist.

During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated

During today’s visit, LPA did not observe or cite any deficiencies.

An exit interview was conducted with Administrator/Licensee, Portia Garcia, and a copy of this report was provided.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5