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13 | Licensing Program Analyst (LPA) Crystal Colvin arrived unannounced to the facility to conduct an investigation into the allegations listed above. LPA Colvin met with Administrator Andrea Scott and explained the purpose of the visit. Below is a summary of the findings of the complaint:
Regarding the allegation "Facility staff is not allowing resident to receive visitors": LPA Colvin conducted interviews with Reporting Party and facility staff, and reviewed facility resident roster. LPA Colvin determined that the allegation does not pertain to this facility, as LPA Colvin confirmed that the resident does not live at this facility, and instead is a resident at the Skilled Nursing Facility nextdoor with the same name. This agency has investigated the complaint alleging "Facility staff is not allowing resident to receive visitors".
We have found that the complaint was unfounded, meaning that the allegations were false, could not have happened and are without a reasonable basis. We have therefore dismissed the complaint.
An exit interview was conducted with Administrator Andrea Scott and a copy of this report was provided. |