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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881091
Report Date: 11/08/2024
Date Signed: 11/08/2024 03:27:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2022 and conducted by Evaluator Venus Mixson
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20221017114805
FACILITY NAME:ASTRO CONCEPTS CARE LLCFACILITY NUMBER:
331881091
ADMINISTRATOR:OMEJE, QUEENFACILITY TYPE:
735
ADDRESS:27710 BLUE TOPAZ DR.TELEPHONE:
(323) 217-3261
CITY:MENIFEESTATE: CAZIP CODE:
92585
CAPACITY:6CENSUS: 3DATE:
11/08/2024
UNANNOUNCEDTIME BEGAN:
03:33 PM
MET WITH:ADMINISTRATOR, NATALIE MARCAIDATIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff is having inappropriate relations with another resident in care.
Resident sustained unexplained bruising while in care.
INVESTIGATION FINDINGS:
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On November 08, 2024, Licensing Program Analyst (LPA), Venus Mixson arrived at the facility to deliver the findings for the listed allegations and met with Administrator, Natalie Marcaida.

During the investigation LPA conducted interviews, record reviews, and made observations pertaining to the listed allegations. LPA was unable to interview R1 due to R1 relocating and not providing forwarding contact information.

On October 17, 2022, Community Care Licensing received a complaint alleging staff is having inappropriate relations with another resident in care, and Resident sustained unexplained bruising while in care.

It was reported that the clients are being neglected and psychologically abused. It was reported that Resident #1 (R1) was in an inappropriate relationship with an unknown staff member. It was also stated that R1 is sexually active with multiple persons outside of the home and has sexually transmitted diseases, which staff are not sending R1 to their doctor for care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Venus Mixson
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 18-AS-20221017114805
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ASTRO CONCEPTS CARE LLC
FACILITY NUMBER: 331881091
VISIT DATE: 11/08/2024
NARRATIVE
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Regarding the allegation staff is having inappropriate relations with another resident in care information obtained from an interview with Administrator stated no staff or resident has advised of concerns regarding inappropriate behaviors between staff and residents. Additional information obtained from interview with Administrator advised that staff do not get involved in the residents’ personal affairs outside of the facility, but will provide medical care to residents as needed.

Information obtained from interview with R1 stated that they are not aware of any of the staff having any kind of a relationship with any of the other staff or other residents. R1 state that they are not aware of any of the staff having any kind of a relationship with any of the other staff or other residents. Information obtained from interviews with the facility staff denied that any of the staff are in an inappropriate relationship with any of the residents. Information obtained from interviews with the residents stated they do not have concerns regarding staff being inappropriate with residents. A review of the records revealed there were no documented write-ups, or verbal warnings for inappropriate behavior with staff and residents.

Regarding the allegation that Resident sustained unexplained bruising while in care, it was reported that Resident Number 2 (R2),has multiple dark marks that look like bruising. Additionally, it was reported that staff believe this is occurring at the school.
Information obtained from interview with Administrator stated the bruises were evaluated to be bug bites. Administrator stated the day program R1 attends contacted R1’s responsible party and informed that the bruises occurred at the day program. Administrator also advised that staff from the day program texted facility staff and advised the bruises occurred at school. A review of the records confirmed these statements. Additional information obtained from interview with R1’s responsible party corroborated the information.
Based on interviews and record reviews, the evidence received was not sufficient information regarding the listed allegations, staff is having inappropriate relations with another resident in care and Resident sustained unexplained bruising while in care; therefore, the allegations have been deemed as unsubstantiated at this time.
Exit interview conducted and a copy of this report was provided to Administrator, Natalie Marcaida.
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Venus Mixson
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3