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25 | Licensing Program Analyst (LPA) Jacqueline Shaw Ross arrived unannounced to conduct a Case Management visit regarding CCLD receiving information about a client in care. LPA was greeted by caregiver, Omotola Akanni and the purpose of the visit was explained.
LPA interviewed staff and residents, and obtained a copy of the client roster. LPA also spoke with Administrator Natalie Marcaida by telephone. LPA did not obtain any information regarding the client in care. LPA also conducted a health and safety check. No deficiencies were observed.
An exit interview was conducted and a copy of this report was provided. |