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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881130
Report Date: 12/11/2025
Date Signed: 12/11/2025 02:34:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2024 and conducted by Evaluator Deborah Lee
COMPLAINT CONTROL NUMBER: 18-AS-20240411103731
FACILITY NAME:C & M COMFORT HOMEFACILITY NUMBER:
331881130
ADMINISTRATOR:COURT, CHRISTIANFACILITY TYPE:
735
ADDRESS:24662 MANTEE PLACETELEPHONE:
(951) 378-5820
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92553
CAPACITY:6CENSUS: 6DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
12:17 PM
MET WITH:Christian CourtTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff does not ensure client is spoken to in an appropriate manner
Staff is physically aggressive with client in care.
Staff does not ensure medications are dispensed as prescribed
INVESTIGATION FINDINGS:
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On December 11, 2025, the Department of Social Services staff conducted an unannounced visit to this facility to continue investigation of the above allegations and to deliver findings. The Department was met by Christian Court; Administrator and the purpose of the visit was explained.
Investigation consisted of the following:
On 4/15/ 2024, the Department conducted an unannounced initial visit to the facility to investigate the complaint allegations mentioned above. During the visit, it was determined that the complaint required further investigation. A subsequent visit was conducted on 4/30/25 and it also was determined that further investigation was needed before a finding could be made.
On December 11, 2025 the Department requested and obtain the following documents: Staff roster (dated: 6/22/25), Client Roster (dated: 10/23/24), staff training on client’s Rights (dated 8/28/25, 2/25/25), Staff medication training (dated: 8/28/25). The Department conducted interviews with 2 staff (S2-S3 ) and Administrator (A1). The Department interviewed 3 clients (C2-C4).

Page 1 of 4
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 18-AS-20240411103731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: C & M COMFORT HOME
FACILITY NUMBER: 331881130
VISIT DATE: 12/11/2025
NARRATIVE
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The investigation revealed the following:

Allegation: Staff does not ensure client is spoken to in an appropriate manner

The detail of the complaint alleges on 4/5/24, C1 disclosed to the RP that staff (A1) verbally abuses C1 by yelling and speaking in a mean tone.

On December 11, 2025, at 11:30am, the Department interviewed Christian Court (A1) who denied the allegation stating that he has never spoken in a mean tone or yelled at any of the clients in care. A1 further stated that he always treats the clients with dignity and respect and makes sure his staff does the same.

On December 11, 2025, between 11:30pm and 12:30pm, the Department interviewed 2 staff (S2-S3) regarding the allegation. Of those interviewed, 2 out of 2 denied stating that they have never spoken to a client in a mean tone or witness any other staff member speaking to a client in a mean tone. 2 out of 2 state that they have had client rights training and it is “refreshed” during monthly staff meetings.

On December 11, 2025, between 12:30pm and 1:30pm the Department interviewed 3 clients (C2-C4). The Department could not interview C1 as C1 no longer lives at the facility as of 4/7/24. Of those interviewed, 3 out of 3 stated that they are treated with respect and respect.

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 18-AS-20240411103731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: C & M COMFORT HOME
FACILITY NUMBER: 331881130
VISIT DATE: 12/11/2025
NARRATIVE
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Allegation: Staff is physically aggressive with client in care

The detail of the complaint alleges on 4/5/24, C1 disclosed to the RP that staff (A1) physically pushed C1.

On December 11, 2025, at 11:30am, the Department interviewed Christian Court (A1) who denied the allegation stating that he has never pushed C1 or any other client at any time.

On December 11, 2025, between 11:30pm and 12:30pm, the Department interviewed 2 staff (S2-S3) regarding the allegation. Of those interviewed, 2 out of 2 denied stating that they have never hit or pushed any of the clients in care or witness any other staff member hit or push a client.

On December 11, 2025, between 12:30pm and 1:30pm the Department interviewed 3 clients (C2-C4). The Department could not interview C1 as C1 no longer lives at the facility as of 4/7/24. Of those interviewed, 3 out of 3 stated that staff have never hit or pushed them.

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Staff does not ensure medications are dispensed as prescribed

The detail of the complaint alleges that C1 is “not receiving C1’s medications from the care staff.”

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 18-AS-20240411103731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: C & M COMFORT HOME
FACILITY NUMBER: 331881130
VISIT DATE: 12/11/2025
NARRATIVE
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On December 11, 2025, at 11:30am, the Department interviewed Christian Court (A1) who denied the allegation stating that there have been no reports of clients missing medication. A1 further stated that all staff are trained in medication administration. Lastly, he reports that there have been no medication errors to date.

On December 11, 2025, between 11:30pm and 12:30pm, the Department interviewed 2 staff (S2-S3) regarding the allegation. Of those interviewed, 2 out of 2 denied stating that they have never missed giving clients their medication.

On December 11, 2025, between 12:30pm and 1:30pm the Department interviewed 3 clients (C2-C4). The Department could not interview C1 as C1 no longer lives at the facility as of 4/7/24. Of those interviewed, 3 out of 3 stated that they receive their medication on time.

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

There were no deficiencies cited during today’s visit.

Exit interview conducted with Administrator and copy of report provided.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4