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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881153
Report Date: 04/11/2026
Date Signed: 04/11/2026 03:01:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/31/2023 and conducted by Evaluator Tena Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20231031091403
FACILITY NAME:WESTWARD RESIDENTIAL CAREFACILITY NUMBER:
331881153
ADMINISTRATOR:YBANEZ, ROSYFACILITY TYPE:
735
ADDRESS:156 FOX TROTTER PLACETELEPHONE:
(951) 665-3767
CITY:SAN JACINTOSTATE: CAZIP CODE:
92582
CAPACITY:4CENSUS: 4DATE:
04/11/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Adriana Mejia - CaregiverTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff did not provide medication to client in a timely manner
Staff is not following client’s doctor's order
Staff did not following client’s dietary needs
INVESTIGATION FINDINGS:
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** This report supersedes the original report dated 4/6/2026. The reason for the superseded report is to change the Substantiated finding for allegation "Staff did not provide medication to client in a timely manner" to Unsubstantiated and add additional information not included on the original report, all other findings remain the same **
Licensing Program Analyst (LPA) Tena Herrera conducted a subsequent complaint visit to deliver the superseded report. LPA met with Caregiver Adriana Mejia and explained the purpose of today's visit.
The investigation consisted of the following:
On 4/6/26 LPA interviewed 2 Staff (S1-S2), 2 Clients (C2-C3) and 1 witness (W1), C1 is no longer a client at facility, therefore, interview with C1 was no conducted. LPA conducted medication review for 3 Clients, inspected food supply, and obtained copies of the following documents within C1's file: C1’s Medication Administration Record (MAR) from September 2023-October 2023, Seizure Observation Log from 4/13/23-10/8/23, Daily Ongoing Notes from 10/12/23 – 10/29/23, Fluid Intake Chart from 10/22/23-10/27/23. (Continued on the LIC9099-C page)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20231031091403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WESTWARD RESIDENTIAL CARE
FACILITY NUMBER: 331881153
VISIT DATE: 04/11/2026
NARRATIVE
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The investigation revealed the following:
Allegation: Staff did not provide medication to client in a timely manner.
It is alleged that staff is not providing C1 with medication in a timely manner. LPA conducted medication review for 3 Clients with no issues observed. LPA interviewed 2 clients and each denied the allegation, C2 stated they do not take any medications and C3 stated the staff make sure medication is given at the same time every day. LPA obtained copies of C1’s MAR from September 2023-October 2023, there was no documentation of medication errors or medication being administered late. LPA interviewed 2 staff and both confirm that this was investigated by Regional Center and there was a corrective action plan issued along with a required training on medication to be conducted. LPA spoke with Regional Center QA and it was explained that their findings were unsubstantiated and training was a recommendation. Based on the observations made, documentation reviewed and confirmation from Regional Centers findings this has been changed to an unsubstantiated finding.
Allegation: Staff is not following client’s doctor's order.
It is alleged that medication is not being given to C1 per doctors’ orders which would help decrease C1’s seizures. LPA obtained copies of C1’s Seizure Observation Log from 4/13/23-10/8/23 which averaged 2 seizures a month, log did not indicate higher amount of seizure that would suggest the above allegation to be correct. LPA obtained copies of Daily Ongoing Notes from 10/12/23 – 10/29/23 that documented C1 was taking medication daily. LPA interviewed 2 clients and both denied the allegation and stated they feel the staff follow doctors orders including taking them to the doctors when they are not feeling well and taking them to their routinely scheduled appointments.
Allegation: Staff did not follow client’s dietary needs.
It is alleged that staff are not providing C1 with a proper diet. LPA interviewed 2 clients and each denied the allegation stating that facility maintains their dietary needs and are provided with snack and 3 meals a day which they can get second servings if needed. LPA obtained copies of C1's Fluid Intake Chart from 10/22/23-10/27/23 that documented how much fluids C1 was consuming. LPA reviewed facility food supply and although it was low, there appeared to be the required 7-day nonperishable and 2-day perishable food supply, administrator stated that they are planning to do a grocery run for facility tomorrow 4/7/26 which is the regularly scheduled restock day, to ensure there is enough food supply at all times in the facility.

Based on statements and interviews conducted with staff and clients, review of C1's files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2026
LIC9099 (FAS) - (06/04)
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