331881190-9-20-2024-56-AS-KCLS-D9G2PU-20240925173456

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331881190
Report Date: 09/20/2024
Date Signed: 09/20/2024 09:50:51 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2024 and conducted by Evaluator Magda Malcore

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20240501131836

FACILITY NAME:	SPOELSTRA LLC DBA VOICE BANNING		FACILITY NUMBER:	331881190
ADMINISTRATOR:	CROKE, KATHY		FACILITY TYPE:	775
ADDRESS:	2985 W LINCOLN ST		TELEPHONE:	(909) 792-2428
CITY:	BANNING	STATE: CA	ZIP CODE:	92226
CAPACITY:	60	CENSUS: 37	DATE:	09/20/2024
		UNANNOUNCED	TIME BEGAN:	09:25 AM
MET WITH:	Kathy Croke		TIME COMPLETED:	09:55 AM

ALLEGATION(S):

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Staff did not follow guidelines to prevent the spread of illness

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to conclude the complaint investigation on the above allegation. LPA met with Program Director, Kathy Croke who was informed of today’s visit.

Regarding the allegation, staff did not follow guidelines to prevent the spread of illness, LPA observed a sufficient supply of protective gowns, N95 masks, gloves, hand sanitizers, disinfectant wipes and sprays stored at the facility. The facility has an isolated area to control the spread of illness and infection. Interviews with five (5) staff reveal they have been trained in infection control practices.
Based LPA observations, record review, and interviews, the above allegation above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
An exit interview was conducted where this report was discussed and a copy of this report was provided to the Program Director at the conclusion of the visit.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:	DATE: 09/20/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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