331881200-7-1-2026-56-AS-EMAN-DW9MY4-20260723100051

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331881200
Report Date: 07/01/2026
Date Signed: 07/01/2026 10:50:10 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Mary Rico

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20250428113827

FACILITY NAME:	RADIANT CARE FAMILY HOME		FACILITY NUMBER:	331881200
ADMINISTRATOR:	ALVARADO, MATTHEW		FACILITY TYPE:	735
ADDRESS:	36674 TORREY PINES DR		TELEPHONE:	(951) 267-1327
CITY:	BEAUMONT	STATE: CA	ZIP CODE:	92223
CAPACITY:	4	CENSUS: 4	DATE:	07/01/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Staff - Kathleen Sanoy		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff verbally abused client.
Staff physically abused client

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Mary Rico and Matthew Aguilar conducted an unannounced visit to investigate and deliver findings on the allegations listed above. LPA met with staff Kathleen Sanoy and explained the purpose of the visit. The investigation consisted of staff interviews and client interviews. The Licensee was contacted and informed about today’s visit.

For the allegation, Staff verbally abused client. During client interviews, 2 out of the 3 clients stated they were not verbally abused by staff. In addition, 1 out of the 3 clients was unable to collaborate on the allegation above. During staff interviews, 2 out of 2 out of the staff stated they have not verbally abused a client.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:	DATE: 07/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20250428113827

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: RADIANT CARE FAMILY HOME	FACILITY NUMBER: 331881200
	VISIT DATE: 07/01/2026

NARRATIVE

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For the allegation, Staff physically abused client. During client interviews, 2 out of the 3 clients stated they were not verbally abused by staff. In addition, 1 out of the 3 clients was unable to collaborate on the allegation above.

Based on the evidence found during the investigation, the two (2) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to staff Kathleen Sanoy.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:	DATE: 07/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026

LIC9099 (FAS) - (06/04)

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