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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881200
Report Date: 12/09/2024
Date Signed: 12/24/2024 10:00:05 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2024 and conducted by Evaluator Bernadette Allen
COMPLAINT CONTROL NUMBER: 56-AS-20241206101628
FACILITY NAME:RADIANT CARE FAMILY HOMEFACILITY NUMBER:
331881200
ADMINISTRATOR:ALVARADO, MATTHEWFACILITY TYPE:
735
ADDRESS:36674 TORREY PINES DRTELEPHONE:
(951) 267-1327
CITY:BEAUMONTSTATE: CAZIP CODE:
92223
CAPACITY:4CENSUS: 4DATE:
12/09/2024
UNANNOUNCEDTIME BEGAN:
03:08 PM
MET WITH:Matthew Alvarado- Administrator TIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Staff did not ensure sufficient food is available in the home for clients in care.
Staff refused to provide medication assistance to client in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to initiate and deliver the findings for the allegations above. LPA Allen met with Matthew Alvarado- Administrator and explained the purpose of the visit and the allegations.

The investigation consisted of interviewing staff members, residents, and observations.

LPA observed that there is a sufficient amount and variety of food available for the residents in care. The resident interviewed confirmed that there is enough food for them. LPA also observed Resident 2 (R2) asking for and receiving food during the visit. LPA was unable to interview Resident 1 (R1) as they were not at the facility during the visit.

LPA Allen reviewed the residents' Medication Administration Record Sheets (MARS) and medications appear to be administered as prescribed by their doctors. The resident interviewed stated that their medications are given on time and they have never been refused their medications.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20241206101628
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507
FACILITY NAME: RADIANT CARE FAMILY HOME
FACILITY NUMBER: 331881200
VISIT DATE: 12/09/2024
NARRATIVE
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Based on the evidence gathered during the investigation, the above allegation is found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed and provided to Matthew Alvarado at the conclusion of the visit with appeal rights.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2