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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881300
Report Date: 06/17/2025
Date Signed: 06/17/2025 05:19:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2024 and conducted by Evaluator Beena Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20240326134914
FACILITY NAME:ALL ABOUT CARING HOME 1FACILITY NUMBER:
331881300
ADMINISTRATOR:CANTORIA, ROBERT C.FACILITY TYPE:
740
ADDRESS:2606 CORONA AVE.TELEPHONE:
(310) 500-7223
CITY:NORCOSTATE: CAZIP CODE:
92860
CAPACITY:6CENSUS: 3DATE:
06/17/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Staff-Leo CardiaTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Insufficient staff.
Staff opened credit card in client's name.
Mice infestation.
Dog feces outside.
Inside of home is dirty.
Staff did not request medical attention.
INVESTIGATION FINDINGS:
1
2
3
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5
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7
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12
13
On 06/17/2025 at 02:00 PM, Licensing Program Analyst (LPA) Beena Singh, met with Staff Leo Cardia to deliver the findings of the above allegations. LPA Singh explained the purpose of the unannounced visit to the facility. The investigation consisted of file review, interviews with clients and staffs as well as observation.
First allegation: Insufficient staff: The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The first allegation indicates that Facility has insufficient staff. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, and facility has sufficient staff to cover the day and night shift. Interviews with three (3) of three (3) clients and three (3) out of three (3) staff indicated that there are enough staff to look after the needs of the clients in care.
Second allegation: Staff opened credit card in client's name
During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, Interviews and files review of three (3) out of three (3) clients indicate clients manages their own money and no staff has access to the client credit cards.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 56-AS-20240326134914
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ALL ABOUT CARING HOME 1
FACILITY NUMBER: 331881300
VISIT DATE: 06/17/2025
NARRATIVE
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Third Allegation: Mice infestation. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The third allegation indicates that Facility has mice infestation. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA interviewed three (3) out of three (3) clients indicated facility is clean and no sign of mice infestations and LPA observed the facility being clean and no mice infestations or droppings.

Fourth Allegation: Dog feces outside. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The fourth allegation indicates that Facility has dog feces outside. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA observation, interviews of the staff and clients did not support the allegation. Three (3) out of three (3) clients and three (3) out of three(3) staff stated there are no dog feces inside or outside the facility.

Fifth Allegation: Inside of home is dirty. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The fifth allegation indicates that Inside of the facility is dirty. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, interviewed clients and LPA observed the facility inside and outside, three (3) out of three (3) clients and three (3) out of three (3) staff indicated facility is very clean and staff clean it daily.

Sixth Allegation: Staff did not request medical attention. The investigation was conducted by LPA Singh which consisted of observation and interviews with relevant parties. The sixth allegation indicates that staff did not request medical attention. During the investigation, LPA was not able to obtain sufficient evidence to corroborate the allegation. LPA reviewed files and documentation, interviewed clients and staff, three (3) out of three (3) clients indicated staff immediately helps them if they need medical attention.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 56-AS-20240326134914
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ALL ABOUT CARING HOME 1
FACILITY NUMBER: 331881300
VISIT DATE: 06/17/2025
NARRATIVE
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3
4
5
6
7
8
9
10
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12
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Therefore, based on the evidence obtained during LPA’s investigation, there is insufficient evidence to prove that Facility has Insufficient staff (Allegation #1), Staff opened credit card in client's name (Allegation #2), Mice infestation (Allegation#3) Dog feces outside (Allegation#4), Inside of home is dirty (Allegation#5) Staff did not request medical attention(Allegation#6) are UNSUBSTANTIATED at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time.

An exit interview was conducted where this report (LIC9099), was discussed and provided to Licensee/Administrator Maria Cantoria.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3