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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881300
Report Date: 07/10/2026
Date Signed: 07/10/2026 03:44:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator Raquel Hernandez
COMPLAINT CONTROL NUMBER: 56-AS-20260316100144
FACILITY NAME:ALL ABOUT CARING HOME 1FACILITY NUMBER:
331881300
ADMINISTRATOR:CANTORIA, ROBERT C.FACILITY TYPE:
740
ADDRESS:2606 CORONA AVE.TELEPHONE:
(310) 500-7223
CITY:NORCOSTATE: CAZIP CODE:
92860
CAPACITY:6CENSUS: 4DATE:
07/10/2026
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Staff Alexis RamirezTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Staff did not ensure client was picked up in a timely manner
INVESTIGATION FINDINGS:
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On 07/10/2026 Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings for above allegations. LPA met with Staff Alexis Ramirez and explained the purpose of today’s visit.

On 03/16/2026, an additional allegation was received in regards to client not being picked up in a timely manner. Per investigation, Client #1 (C1) attended day program where C1 tested positive for COVID-19. Per interviews, C1 was unable to be picked up from facility due to transportation issues. Ultimately, zoom transportation as able to drop off C1. Based on the evidence gathered during today’s investigation, the allegation listed above are deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegation are valid because the preponderance of evidence the standard has been met. An exit interview was conducted and a copy of this report (LIC9099) was discussed and provided to Staff Alexis Ramirez.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 56-AS-20260316100144
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: ALL ABOUT CARING HOME 1
FACILITY NUMBER: 331881300
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/17/2026
Section Cited
CCR
87468.1
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87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accomodations, furnishings and equipment.
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Licensee purchased a transportation van that is able to transport all clients in care. Licensee intends on submitting an appeal. Plan of Correction (POC) will be cleared.
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Based on observations and interviews, the licensee did not comply with section cited above by not ensuring Client #1 (C1) was picked up in a timely manner, which poses a potential health, safety, and personal rights risk to client in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator Raquel Hernandez
COMPLAINT CONTROL NUMBER: 56-AS-20260316100144

FACILITY NAME:ALL ABOUT CARING HOME 1FACILITY NUMBER:
331881300
ADMINISTRATOR:CANTORIA, ROBERT C.FACILITY TYPE:
740
ADDRESS:2606 CORONA AVE.TELEPHONE:
(310) 500-7223
CITY:NORCOSTATE:CAZIP CODE:
92860
CAPACITY:6CENSUS: 4DATE:
07/10/2026
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Staff Alexis RamirezTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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2
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9
Staff are not taking precautions to prevent the spread of illness
INVESTIGATION FINDINGS:
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3
4
5
6
7
8
9
10
11
12
13
On 07/10/2026 Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings for above allegations. LPA met with Staff Alexis Ramirez and explained the purpose of today’s visit.

On 03/16/2026, the licensing department received a complaint in regards to staff not taking precautions to prevent the spread of illnesses. Per interviews, it was founded that facility did ensure precautions were taken to prevent the spread of illnesses. Client #1 (C1) had tested positive for COVID-19 on 03/11/2026 while attending day program. Per interivews, 3 staff interviews were conducted. 3 out of the 3 staff stated precautions such as face masks and infectious protocols were taken place once C1 returned back to the facility. Based on the evidence gathered during today’s investigation, the allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and this report (LIC9099A) along with other reports were discussed and provided to Staff Alexis Ramirez.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3