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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881305
Report Date: 01/31/2024
Date Signed: 01/31/2024 12:36:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2024 and conducted by Evaluator Crystal Colvin
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20240122153915
FACILITY NAME:NEWPORT INSTITUTE- SHADY CREEKFACILITY NUMBER:
331881305
ADMINISTRATOR:LIPPELGOOS, SABRINAFACILITY TYPE:
772
ADDRESS:43821 SHADY CREEKTELEPHONE:
(714) 393-3523
CITY:TEMECULASTATE: CAZIP CODE:
92590
CAPACITY:6CENSUS: 6DATE:
01/31/2024
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Sabrina Lippelgoos - AdministratorTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Licensee is not revealing the license number in all advertisements.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unannounced in order to initiate an investigation of a complaint with the above allegation(s). LPA identified herself and discussed the purpose of the visit and the elements of the allegation(s) with Administrator Sabrina Lippelgoos. Below is a summary of the complaint investigation findings:

Regarding allegation “Licensee is not revealing the license number in all advertisements”: LPA Colvin reviewed evidence provided by the Reporting Party (RP), which consisted of a magazine titled “Greet – Corona Del Mar”, January 2024 issue. The advertisement is for Newport Healthcare and includes a QR code for “young adult resources”. Additionally, the website newporthealthcare.com/programs/ is listed on the advertisement. When LPA Colvin scanned the QR code, LPA Colvin was taken to the website newportinstitute.com. Upon exploration of this website, LPA Colvin observed residential programs listed for men and women ages 18 – 35. LPA Colvin eventually was able to locate the license number on the website (https://www.newporthealthcare.com/privacy-policy/licenses/) and confirm that this facility is connected to the website and ultimately the magazine advertisement.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Crystal Colvin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 18-AS-20240122153915
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: NEWPORT INSTITUTE- SHADY CREEK
FACILITY NUMBER: 331881305
VISIT DATE: 01/31/2024
NARRATIVE
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While the license number was listed on the company website, it was not listed on the magazine advertisement, which is required by both Title 22 Regulations 81011(a) and Health and Safety Code 1514(b)(1). Therefore, due to record review, the allegation “Licensee is not revealing the license number in all advertisements” is SUBSTANTIATED.

A finding that the complaint is SUBSTANTIATED means that the allegation(s) is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where this report and appeal rights were discussed. A copy of this report, LIC 9099D and appeal rights were provided to Administrator Sabrina Lippelgoos during the exit interview.

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Crystal Colvin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 18-AS-20240122153915
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: NEWPORT INSTITUTE- SHADY CREEK
FACILITY NUMBER: 331881305
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/31/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/14/2024
Section Cited
CCR
81011(a)
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ADVERTISEMENTS AND LICENSE NUMBER: 81011(a) Licensees shall reveal each facility license number in all advertisements in accordance with Health and Safety Code section 1514.This requirement was not met as evidenced by:
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Director agrees to inform parent company's marketing department about the violation in order for it to be corrected. Director agreed to submit a Statement of Understnading regarding the requirement for listing license number in all advertisements.
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Based on record review, the Licensee did not comply with the above regulation with at least one advertisement (January 2024 issue of a magazine called “Greet – Corona Del Mar”). This is a potential personal rights violation.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Crystal Colvin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/31/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3